Retail Store Manager Job,  Stores Jobs In Kenya 2021,

Retail Store Manager (Toys)

 Location: Ngong road, Nairobi

 Our client, a retail and distribution company, is looking for an experienced Retail Manager to organize and oversee the operations of a number of stores.

Job Purpose: Responsible for the overall success of the stores by setting targets, supervising store employees and ensuring they are attained.

Key Responsibilities & Duties

  • Develop business strategies to raise the company customers’ pool, expand store traffic and optimize profitability
  • Set standards and objectives for different stores and departments
  • Analyze sales and revenue reports and make forecasts
  • Optimize and oversee operations to ensure efficiency
  • Prepare and control the store’s budget aiming for minimum expenditure and efficiency
  • Monitor stock levels and purchases and ensure they stay within budget
  • Ensure the store fulfils all legal health and safety guidelines
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Ensure compliance with company’s policies and operational guidelines
  • Maintain outstanding store condition and visual merchandising standards
  • Plan and oversee in-store promotional events or displays
  • Report on buying trends, customer needs, profits etc
  • Propose innovative ideas to increase market share
  • Report to senior management on progress and issues
  • Assist upper management in decisions for expansion or acquisition
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Keep abreast of market trends to determine the need for improvements in the store
  • Be a shining example of well behavior and high performance


  • Proven experience as area manager, store manager, assistant manager or similar managerial role
  • Knowledge of retail management best practices
  • Sound understanding of optimization of store operations and standards for success
  • Strong commercial awareness with a strategic orientation
  • Excellent problem-solving abilities
  • Outstanding communication and interpersonal abilities
  • Excellent organizing and leadership skills
  • Analytical mind and familiarity with data analysis principles
  • Excellent knowledge of retail management software
  • Degree in business administration, retail management or similar field

How to Apply

Deadline: Interested parties should send their online applications on or before 22nd March 2021

 Correspondence: Applications and detailed CV to be submitted online at

 We thank all applicants for their interest in this position; however, only suitable candidates will be contacted to continue the application process.

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