Triggerise is a non-profit that motivates users – primarily young women and adolescent girls – to make positive health choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. In Kenya, Triggerise manages a digital platform that links demand and supply around health services; the specific focus has been on increasing access to contraceptive services and HIV testing services.Triggerise is implementing a project with the main objective of reducing teenage pregnancies and HIV transmissions among adolescents aged 15-19 year olds across a network of quality assured health facilities i.e. clinics and pharmacies. The project is implemented across 15 counties which include Mombasa, Kilifi, Nairobi, Nakuru, Uasin Gishu, Kakamega, Vihiga, Kisumu, Siaya, Bungoma, Busia, Homabay, Migori, Kisii and Nyamira.
Triggerise also implements a similar model in other countries where our programs seek to provide greater access to sexual and reproductive health services, life skills and technical training to adolescents and young adults. The potential provider is expected to provide whistleblowing support to these countries i.e. Ethiopia, Burkina Faso, Uganda, Zambia, South Africa and Cameroon.
SCOPE OF WORKS
The firm will offer whistleblowing channels to our internal staff and our diverse group of clients across the countries where we operate. The expected period of performance is three years. The provider shall provide the following services;
- Secure reporting channels including voice, email and potential web portal which shall be available 24/7 to any potential whistleblower. Voice reporting must be supported by live agents with adequate training on whistleblowing and investigations. (It is expected that the calls shall be toll-free).
- Live agents receiving the calls must be able to provide multilingual support i.e. fluent in Swahili , English, French, Ahmaric and Buganda
- The provider must be able provide confidentiality and anonymity to any potential reporter (whistleblower) through all channels availed. The provider shall also have procedures on how to manage whistleblower anonymity to enable provide professional advice where guarantees of anonymity limit follow on action.
- The provider shall from time to time assist in whistleblowing awareness initiatives including but not limited to carrying out training and design of posters.
- The provider shall provide concise reports in a format agreed with Triggerise.
- The provider must have experience offering similar services in the country and/or the region. Regional experience is an added advantage.
- The provider shall issue Triggerise with incident reports following receipt of reports while following an established escalation matrix, monthly and quarterly summary reports to senior management on all issues reported. This shall include an analysis of nature of reports received.
- The provider shall ensure that the services delivered meet the requirements of the law in managing confidential and sensitive reports. This includes taking necessary steps in procedures to ensure that whistle blowers are not subject to victimization and compliance to Triggerise whistleblowing policy.