Team Leader (Baggage Services) Job. Kenya Airways August 2019

Jobs In Kenya
Jobs In Kenya
Team Leader (Baggage Services) Job. Kenya Airways August 2019

Team Leader Jobs, Hospitality Jobs, Kenya Airways Jobs

Role Purpose Statement

To ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlines


  • Maintain awareness and brief all staff with regards to occupational/operational safety and adhere to standard procedures. This should include third party contractor’s staff.
  • Pre-plan for adequate manpower and equipment as per work load and their effective deployment.
  • Ensure bags are sorted and handled according to the airline Service Level Agreement.
  • Ensure serviceability of all equipment at the sorting area, prompt reporting/recording of faults and follow up to ensure continuous operations.
  • Ensure accounting and reconciliation of all bags at the sorting area.
  • Constantly monitor staff to prevent baggage theft or pilferage and report any deficiency.
  • Trouble- shoots and liaises with BRS staff in case of problems with scanners or bags.
  • Ensure that interline transfer bags are accounted for and transferred timely to ensure On Time Performance.
  • Embrace and maintain a positive safety culture, healthy and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.
  • Identify and report hazards, near misses, incident and accidents.
  • Adhere to KQ WAY principals and best practices.


  • High level of integrity.
  • Committed to achieving and maintaining high quality standards.
  • Passionate about offering quality service.
  • Self driven.
  • Process awareness.
  • Ability to work under pressure.


  • Minimum O level/ C and Diploma in hospitality/service discipline with 3 years experience Ramp Services.
  • Supervisory skills.
  • Computer literate.
  • Knowledge of IATA baggage related resolutions/recommendations, baggage tracing systems, BRS and Departure Control System.
  • Valid and clean driving license, ADP.

Click Here To Apply

N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It’s Free.