Account Managers Job, Current Administration Jobs,

Position: Account Managers

Job Summary

At Securex client relationships are our top priority. We’re building a team of dedicated and personable account managers to maintain client accounts and serve as our main point of contact. The ideal candidate
will have a passion for helping others, and solving problems, and a drive to provide exceptional customer service. Applicants should also be highly attentive to detail, be able to work extremely well with internal
stakeholders and senior clientele, and be proficient with productivity software and core security concepts. There will also be training provided for this. Apply today and help us build meaningful, long-lasting relationships that move our business forward.

Duties and Responsibilities

  • Serves as the main point of contact in all matters related to client concerns and needs.
  • Serve as the main point of contact in all matters related to client concerns and needs.
  • Handle inquiries and requests from customers and address their needs.
  • Build and strengthen client relationships to achieve long-term partnerships.
  • Maintain accurate client records, keeping track of any contract updates, service contracts, and renewals.
  • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
  • Proactively identify and resolve client concerns.
  • Ensure client accounts and all outstanding bills are up to date for payments.
  • Work with sales and other internal teams to develop strategic marketing plans and ensure client KPIs are being met.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
  • Meet regularly with other team members to discuss progress and find new ways to improve business.
  • Generate progress and prepare status reports for stakeholders against key account KPIs.
  • Maintain the strictest level of confidentiality and professionalism when dealing with information concerning the company including company performance, pricing policies, marketing plans, new product development, salaries, and any other information.
  • Manage account services through quality checks and other follow-ups.
  • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  • Carry out regular client visits to establish customer requirements and satisfaction.
  • Handle customer complaints in liaison with heads of departments.
  • Follow up on incident reports with relevant heads of departments and ensure timely delivery to the clients.
  • Carry out customer opinion surveys, analyze customer satisfaction and ensure follow-up.

Minimum Requirements and Competencies

  • 3 to 5 years Job-Related Experience.
  • First degree in business administration or related field ( A Masters Degree would be an added advantage).
  • Proficiency with common customer success and customer relationship management software, such as Fresh Sales, Odoo, and Salesforce.
  • Professional certifications (ex: from Strategic Account Management Association).
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Professional experience in a complex, high-value service-based sales or customer service role, security experience is not mandatory.
  • Ability to multitask and juggle several responsibilities simultaneously.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Tech-Savvy, well conversant with Microsoft Office, Excel, and PowerPoint, and capable of quickly learning new software applications.

How to Apply

Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 15th  November 2022.

N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It’s Free.