We are pleased to announce the following Job Opportunity in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief Description
Reporting to the Product developmentManager- Revenue Management, the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey.
Configuration of new products and services
Reviews and contribute to the test cases, based on the services in scope.
Execution of SITs and supporting the UATS of new products & services
Ensuring quality and accuracy and that all customer related issues have been addressed.
Deep understanding of customer operations.
Passion to work with the team members
Automation of processes.
A degree in IT, computer science, Telecommunication or Electrical Engineering
3 years working as an engineer in a telecommunications environment (vendor or operator)
Strong Linux/Unix skills,
Strong database skills
Strong analytical and problem solving abilities.
Excellent verbal and written communication skills.
Organized and detail oriented.
Experience of Huawei Convergent Billing System (CBS) will be an added advantage
Knowledge of GSM technologies
Knowledge of Machine learning, Robotic Process Automation and Cloud technologies
Good understanding of Safaricom’s Products, Services and Processes will be an added advantage.
Very well conversant with CBS and CRM operations is an added advantage.
Hands-on experience with User Acceptance testing and regression testing will be an added advantage.