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Safaricom IT Service Desk Engineer Job

IT Service Desk Engineer Job, Kenyan IT Jobs 2022, 

We are pleased to announce the following vacancy in the Service Management Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Manager – IT Service Desk the position holder will provide first line user support and ensure service requests from internal users are fulfilled within defined SLA’s and ensure timely service delivery.


  • Address and deliver requested services and assist with general information or customer complaints within defined timelines.
  • Manage escalations from customers and ensure feedback is provided within defined timelines
  • Manage in-house 3rd party vendor(s)
  • Provide performance reports and identify gaps aimed at improving services
  • Document and review quarterly the processes, procedures and work instructions for internal user Service Requests.


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