Senior Assistant Officer, Market Conduct & Industry Development Job, Latest Jobs In Kenya 2022,

Job Requirements

  • Diploma in any of the following: accounting, human resource management, marketing, communication, public relations or its equivalent qualifications from a recognized institution;
  • At least four (4) years’ relevant work experience
  • Proficiency in computer applications; and,
  • Fulfils the requirements of Chapter 6 of the Constitution.

Key Responsibilities

The duties and responsibilities entail: –

  • Assisting in the handling of customer inquiries, complaints and disputes arising from scheme members and other stakeholders;
  • Providing feedback on complaints and disputes to scheme members and other stakeholders;
  • Participate in reviewing of statutory returns on governance compliance by schemes and service providers and compiling reports;
  • Participating in the development of guidelines for the protection of interests of members and sponsors in the retirement benefits industry;
  • Assist in liaising with Huduma Centre staff to collect and receive complaints from the various towns/regions;
  • Liaising with the corporate communications department on enquiries to ensure they are followed up, resolved and reported;
  • Assisting in collating information on consumer protection, governance and stakeholder education programs to be availed on the Authority’s website, media reports and other information portals;
  • Compiling information for the stakeholder education forums and handling the arrangements and logistics at the training sessions;
  • Keeping records of consumer protection, governance and stakeholder education programs; and,
  • Assisting in writing reports on the consumer protection, governance and stakeholder education activities.

Key Competencies and Skills

  • Analytical skills;
  • Interpersonal and communication skills; and
  • Team player.

How to Apply


N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It’s Free.