SME Credit Operations Officer Job, Finance Jobs April 2021,

Position: SME credit operations office

Location: Nairobi

Responsibilities

  • Onboarding, vetting and evaluation of potential SMEs/Merchants to be funded by Pezesha on a regular basis using our internal processes and standards
  • Onboard, manage and retain SME related partners and their commissions payouts
  • Marketing & Financial education in relation to SMEs needs and support
  • Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
  • Monitor and update loan accounts and information on the dashboard
  • Providing feedback and responding to customer issues on social media platforms and any other channel.
  • Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams
  • Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
  • Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
  • Assist with impact measurement i.e. case studies, testimonials and analysis needed
  • Drive strategic sales, scale and productivity to ensure the overall success of the company’s products and services

Qualifications

  • At least a graduate of Commerce, Administration, Accounting, Finance or Marketing or a related field
  • Solid understanding of direct/indirect lending products and practices
  • Basic computer skills and a quick learner
  • At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
  • ADDED ADVANTAGE: Credit Operations & SME evaluations experiences from a bank or Fintech environment
  • Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
  • Excellent verbal and written communication and interpersonal skills
  • High level of interpersonal maturity, hardworking, and professionalism
  • Unwavering commitment to service and customer orientation
  • Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
  • In-depth knowledge of the Financial industry and its current events in Ghana
  • Attention to detail
  • Excellent time management and organisation

How to apply

To Apply: Please send your CVs and cover letter to [email protected]. Kindly indicate the title of the job on the subject header of the email (REF 821/SME CREDIT OPERATIONS OFFICER). The applicants who do not indicate THE REF NO and job title and where they are currently based in the email body will be automatically disqualified.

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