We are pleased to announce the following vacancy in the Masoko Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Vendor Operations, the position holder will be tasked with improving the overall business performance, customer satisfaction and re-purchase rates by improving the vendor performance.
- Develop processes in conjunction with the Warehousing and Logistics teams to improve the vendor On-Time Shipping & On-Time Delivery which will improve Customer Experience.
- Ensure all vendors on Masoko are aware of the SLAs and agree to abide by them.
- Enforce, update and refresh Masoko SLAs for vendors
- Create clean and compelling visual reporting and graphical depictions of data that shows impact of OTS/OTD and Order Defect Rate performance for Masoko.
- Analyze large quantities of data to Category Managers and the business at large make timely and relevant decisions in the onboarding and management of vendors.
- Manages end-to-end Partner Performance metrics, Order Defect Rate, On-Time Shipping, Valid Tracking, and relationship success.
- Monitoring and defining strategies to act on customer feedback; and providing strategic and operational recommendations to senior staff and cross-functional/third party partners
- In conjunction with warehousing and content teams ensure the accuracy of the stock levels published on the website especially for consignment stock.
- Ensure the adoption of the Vendor Portal for all vendors.
- Bachelor’s degree in a relevant and quantitative field (e.g. Operations Research, Economics, Management Science, Business Analytics, Statistics, etc.).
- 6+ years of total work experience
- Experience in establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational concerns.
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