Branch Sales Representative Job, Current Sales & Marketing Kenya Jobs,

Job Description

Position Branch Sales Representative
Reporting To Regional Sales Manager.

Position Summary

  • To ensure efficient and effective organization and coordination of day-to-day operations of the Branch
  • To support sales team operations.
  • Act as the company gatekeeper.

Responsibilities

  • Oversee front shop and offer customer care operations
  • Maintain an effective filing system
  • Advising and assisting customers
  • Data entry
  • Conducting financial transactions
  • Providing administration support to Sales Reps, Managers and Senior Management
  • Management of stocks by ensuring Stock take as advised by management. 
  • Greeting and serving customers as they enter the shop
  •  Follows up with customers to make sure that they are satisfied with a certain product.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Handling complaints or forwarding serious issues to the manager on duty
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Filling the supply of stock on the shelves
  • Go the extra mile to engage customers
  • Inform customer of deals and promotions.
  • Handle and reconcile office petty cash i.e. Manage petty cash float and adhere to set expenditure guidelines.
  • Supervise and control dispatch of stocks to customers.
  • Ensure that the combined CRM is always up to date and the contacts, emails and persons are current and relevant.
  • Ensure the company hits its target on cash sales by ensuring the conversion of the many enquiries especially from social media and calls.XXVII.
  • Ensuring the safety of the shop by being the custodian of access locks.
  • Supervising the office assistant ensure cleanness and neatness of the shop and the store.
  • Ensure all reports are send on time as advised by management.
  • Ensure that daily banking is done and on time and share the banking slip with the Nairobi office on a daily basis.

Competencies

• Organizational skills
• Communication skills
• Customer service skills
• High level of integrity
• Business acumen
• Enthusiasm and self-motivation
• Problem-solving skills

Location: Naivasha Branch

How To Apply

Send your application to [email protected]

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