Debt Collection Call Centre Manager Job, Kenyan Customer Service Jobs,

Department: Debt Collection

Supervisor: Head of Debt Collection

Description

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuktuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 700 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

Duties and Responsibilities

  • Manage all soft and middle debt collection in a call center.
  • Manage team resources to ensure that all operational KPIs are met and required
    activities for each customer are done on time.
  • Supervise a team of 100 agents by coordinating all daily activities and processes
    for delivery of set targets.
  • Monitor the quality of outbound calls to ensure professionalism and good customer
    service.
  • Monitoring and training on usage of call centre tools in the department and company’s
    ERP system.
  • Ensure daily quality calls threshold are met and the outcome objectives are met.
  • Identify training needs and recommend/ prepare training material.
  • Monitor and ensure proper use of debt collection tools.
  • Ensure that the debt collection process flow is adhered to and comments made in
    the ERP System.
  • Submit suggestions on debt collection process improvements.

QUALIFICATIONS

  • University degree in a related field.
  • At least 1-year previous experience in the position of call centre manager,
    debt collection manager or similar position.
  • High sense of responsibility, preciseness, ability to plan and set priorities
    and targets.
  • Excellent communication skills.
  • Good MS Office skills.
  • Excellent Swahili and English language knowledge.

WE OFFER

  • Competitive salary and monthly performance bonus
  • Friendly and dynamic work environment
  • Great opportunity to participate in building up business
  • Support from a professional international team
  • Opportunity for personal development

How To Apply

https://talent.sage.hr/jobs/e9724a2b-d821-48d3-828a-8ac015548a6e

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