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Maersk Kenya Execution Manager Job

Execution Manager Job, Latest Administration Jobs 2022,

This role reports directly into the Country CX Manager while leading a diverse team spread across different locations in the country.

Key Responsibilities

  • Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain
  • Overall Delivery of Services to exceed expectation resulting in Customer Delight
  • Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.
  • Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
  • Support / Coach / Encourage and motivate team members for better performance and personal growth
  • Operational Excellence (OPEX) as a way of life in Execution.
  • Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency
  • Develop and maintain tools for monitoring performance & deliverable of processes.
  • Ownership of landside transport and Customs Services in the country to deliver growth, profit and great customer satisfaction
  • Develop and execute cost savings plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
  • Improve the asset utilization of key transport modes including contracted rail and truck networks while build strong and collaborative relationships with both established and new vendors
  • Deliver improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
  • Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
  • Manages professional staff, including entry-level, and / or supervisors. Adapts departmental plans and priorities to address resource and operational challenges
  • Handles most situations independently and is guided by policies, procedures, and the business plan, but will seek advice and guidance on more complex issues. Applies subject matter expertise.

People Management

  • Proven track of leading a diverse team
  • Hands on internal team conflict resolution, stakeholder management and people processes

Qualifications and Education Requirements

  • Master’s degree or bachelor’s degree in Business Administration or equivalent
  • 7+ years in logistics and supply chain in a leadership position

Preferred Skills

  • Practical understanding of supply chain operations and how to leverage it solves different customer pains
  • Track record for successful performance
  • Strategic influencing and stakeholder management
  • Over 5 years proven experience leading diverse teams in a matrix organization
  • Should be forward thinking with strengths in planning and execution

Technical and Personal Skills:

  • Robust understanding of obsessive customer centricity
  • A strong continuous improvement mindset
  • Excellent communication and problem-solving skills.
  • Strong execution mindset
  • Team player with excellent stakeholder management skills
  • Cost consciousness and optimization mindset
  • Self-motivated, independent starter who is also a good team player
  • Strong analytical skills

How to Apply



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