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M-Kopa Solar Global Customer Insights Data Lead Job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Want to know more about M-KOPA? Click this link: About M-KOPA

We are looking for a Customer Insights Data Lead to join our Customer Team. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.

As Customer Insights Data Lead, you will be responsible for leading a range of customer insights projects in M-KOPA’s regions of operations (East Africa and West Africa). Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.

About the role

The Customer Insights Data Lead will work closely with the Customer Insights Manager to uncover and share research insights and inform business decisions. This role combines technical skills, creativity, and business acumen to improve our understanding of M-KOPA customers and agents and produce analytic findings and recommendations. 

NOTE:

– This position will report to the Customer Insights Manager and can be based in either Kampala, Nairobi, Lagos, or Accra.

– You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Posted in General Jobs