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KRA Supervisor Operations-Technology Innovation Job

Department:   Corporate Support Services (CSS)

Division:        Technology Innovation and Delivery (TI&D)

Section / Unit: TI&D Deputy Commissioner’s Operations Office

Location / Work Station:      Times Tower, Nairobi

*where not applicable indicate N/A

Job Purpose

This role is responsible for supporting the Manager – Operations in coordinating operations within the division and the DC’s office. Key job functions include divisional performance and strategic reporting (monthly, quarterly and annual), management of divisional budget and procurement plan, and divisional programmes management for compliance to KRA’s Integrity, Audit, QMS, Enterprise Risk, Business Continuity and customer relationship programs.


Managerial / Supervisory Responsibilities

  • Preparation, compilation, analysis and review of divisional strategies (Divisional PC, Corporate plan, Board PC, CG’s PC, ICT Strategy) and strategic reports (Team one reporting, Board Responses and other special Reports)
  • Coordinate preparation of divisional Performance Contracts, alignment, approval, signing and uploading to iSupport within set timelines.
  • Prepare the divisional appraisal (monthly, quarterly and annual) together with the evidence file within the set timelines.
  • Facilitate implementation of the work plans for the following corporate initiatives in the department: Audit, Integrity, QMS and Risk Management.
  • Develop and maintain Departmental executive performance dashboard
  • Follow up/ ensure provision of written responses to all audit/ QMS issues by all audited Sections within set timeline after issues are communicated by IAD following audits.
  • Coordinate annual satisfaction survey and monitor implementation of recommendations from past TA&D satisfaction survey
  • Initiate and monitor implementation process of annual review of procedure manuals/ processes for all Sections

Operational Responsibilities / Tasks

  • Assist in the preparation of the TI&D Deputy Commissioner’s meeting agendas, taking minutes, circulating minutes and follow-up on matters arising/ agreed at meetings
  • Monitoring and reporting on the Divisional work plan
  • Monitor the divisions compliance with agreed SLAs
  • Monitor utilization of allocated budget and implement the Corporate Support Services operations annual procurement plan
  • Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules
  • Implement measures put in place in monitoring and evaluation of turnaround time of the cross cutting initiatives
  • Day-to-day operations as may be assigned by Manager – Operations

Job Dimensions:

Financial Responsibility

  • Responsible for the development, management and monitoring of the TI&D’s Operations office budget and Annual procurement plan.

Responsibility for Physical Assets

  • Responsible for the TI&D Operations office equipment, departmental boardroom & fixtures, Office computers, laptops, projectors and related equipment.

Decision Making / Job Influence

Working Conditions

  • Work performed in both office and remote settings.


  • Bachelor’s degree in business, ICT or related field from a recognized institution.

Professional Qualifications / Membership to professional bodies

  • Professional qualification(s) in Management, Finance, Human Resources, ICT, or any other related field

Previous relevant work experience required.

  • A minimum of three (3) years’ working experience in corporate management operations in a large public or private organization

Functional Skills, Behavioral Competencies/Attributes:

  • Ability to pay attention to details and work under minimum supervision for long hours within constraints
  • Resilient, focused, results oriented and a team player
  • Strong interpersonal, written and oral communication skills
  • Good prioritization skills and flexible enough to adapt plans
  • Awareness of the organization’s goals and objectives
  • Performance Driven in handling demanding tasks
  • Decision making skills
  • Be honest and of high integrity


  • All applications from interested and qualified candidates must be submitted online via the process below.
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 8th February 2022.
  • KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
  • KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.

How to Apply

Apply for the job here

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