Manager – Alternative Dispute Resolution Job, Latest Legal Jobs,

Department: Legal Services and Board Coordination,

Division: ADR,

Responsible for (Purpose of the job)

  • Coordinating Case Review Forums, oversee preparation of Comprehensive Information Pack (CIP) for facilitators, co-ordinate CTDR administrative operations, revenue related activities, preparing policy briefs, strategies and evaluation of ADR initiatives undertaken. Facilitating simple tax disputes.

Tasks and outputs

  • To ensure compliance with SLA’s;
  • Participate in case review forums;
  • Determine suitability of tax disputes for ADR;
  • Participate in development of Comprehensive Information Packs (CIP) for facilitators;
  • Participate in the implementation of Dispute Management and Alternative Dispute Resolution (ADR) initiatives;
  • Develop and managing an effective feedback mechanism for tracking ADR initiatives;
  • Co-ordinate and manage tax disputes;
  • Participating and coming up with strategies for stakeholder engagement (both internal and external);
  • Preparing/review policy briefs and reports;
  • Preparing strategic and operational reports for the division;
  • Overseeing performance of Staff under his supervision;
  • Participate in sensitization of stakeholders on ADR strategies employed by KRA;
  • Maintain databases for disputes handled at ADR and other reports;
  • Monitoring of general performance targets for the Division;
  • Assist in the Administration, monitoring and compliance function of the division. 

Minimum qualifications

  • Bachelor’s Degree in Commerce; Finance or Accounting, Economics, Statistics & Law
  • Must have undertaken 20-hour training on mediation skills;
  • A member of Chartered Institute of Arbitrators.
  • Management and Governance courses.
  • A Master’s Degree and CPA or ACCA will be an added advantage.
  • A good understanding of Revenue Statues and International Taxation;
  • Exposure to disputes management, resolution and mediation skills.

Minimum years of experience

  • Five (5) years’ experience in dispute resolution practice, two (2) of which should be in a entry level management position in a comparable organization.

Competencies required for this role

  • Strong administrative, managerial and leadership skills
  • Excellent decision making skills and capabilities
  • Excellent planning, organizational and analytical skills
  • Resilient, focused and results oriented.
  • Excellent oral and written communication, presentation and interpersonal skills.
  • Motivated, dynamic and dedicated team player.
  • Ability to build and maintain strong relationships.


  • All applications from interested and qualified candidates must be submitted online via the process below.
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 4th March 2021.
  • KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
  • KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.

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