Business Application Support Officer Job, Kenyan Current IT Jobs,

Department     Corporate Support Services

Division           Information and Communication Technology

Job Summary 

The job holder is responsible for;

  • Maintaining operational readiness and efficiency of business systems by providing permanent solutions for identified system issues and incorporating identified changes/enhancements
  • Preparing and implementing user training/knowledge transfer programmes
  • Providing general support to respective business system users by fulfilling general user requests
  • Key Responsibilities   Analyses escalated system issues and designing cost effective solutions that meet business requirements
  • Analyses business functional and non-functional requirements, organizes and models them into technical requirements specifications and System Use Cases (SUCs)
  • Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
  • Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
  • Analyses trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
  • Identifies and proactively fixes system issues through monitoring and early detection of potential issues
  • Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and incorporates identified recommendations
  • Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
  • Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
  • Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
  • Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
  • Ensures that tasks assigned are resolved within internal standards
  • Coordinates user demos for automated processes and change requests
  • Reviews training /knowledge transfer programmes and seeks approvals for implementation
  • Coordinates user training and user support programmes
  • Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
  • Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.

Academic and  Professional Qualifications   

Academic Qualifications

  • Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

Required Certifications/Trainings 

  • Professional Certification or Training in any one of the following areas is required:
  • Systems Development i.e. Java Programming, Web Design and Development, Oracle Developer etc.
  • Business Systems Analysis i.e. CBAP Certification / Training
  • Systems Modelling and Design Techniques
  • Process Modelling and Design Techniques

Desired Certifications

  • Certification or training in any of the following areas will be an added advantage:
  • IT Governance i.e. ITIL or COBIT 4/5
  • Project Management i.e. PMP or Prince 2
  • Training in Domestic Tax Administration from KESRA or an equivalent institution.
  • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
  • Training in operating systems i.e. Windows, Linux or Unix.

Technical Skills Required:     

The Job holder must:

  • Proven skills in Oracle development and database management tools
  • Proficiency in Java programming language and PL/SQL
  • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
  • Working knowledge of structured programming and database design concepts
  • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
  • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
  • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
  • Working knowledge of Linux/Unix and Windows operating system platforms
  • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
  • Knowledge of system design and modelling techniques
  • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
  • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

Relevant Work Experience Required

  • Proven experience in supporting and implementing business applications and implementation of enterprise business systems. Experience in supporting tax administration systems will be an added advantage.
  • Proven experience in integration of business systems in a similar large organization.
  • At least one (1) year experience as a systems support analyst in a busy organization

Competencies 

The Job holder must:

  • Have good understanding of the KRA’s goals and objectives.
  • Be resilient, focused, results oriented and a team player.
  • Have strong analytical, diagnostic, decision making and problem solving skills.
  • Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
  • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
  • Have strong interpersonal, written and oral communication skills.
  • Have good negotiation skills.
  • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
  • Have Change management skills.
  • Ability to interact confidently with users to establish what the problem is and explain the solution
  • Ability to prioritize competing work commitments and deliver on time
  • Passion for innovation and creativity
  • High levels of integrity
  • Ability to work under minimum supervision

Note:

  • All applications from interested and qualified candidates must be submitted online via the process below.
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 2nd December 2021.
  • KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to appy

How To Apply

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