Customer Care Assistant Jobs, Current Customer Service Jobs,

Position: Customer Care Assistant

REF NO. KISEB/01/2021

Job Description

Perform a wide range of customer service oriented activities.

Responsibilities

  • Attend promptly to all incoming calls and notify the relevant parties
  • Attending to   incoming    and   outgoing    mails   and   recording    them chronologically
  • Attend promptly to all clients and business associates coming to the offices and ensure that they are treated in a welcoming and friendly manner
  • General office management including filing both soft and hard copy documents, maintenance of organization files
  • Assisting in preparation of marketing events
  • Provide product information to assist customers in making a decision about the products
  • Escalate unresolved complaints to relevant parties
  • Follow ups with customers
  • Ensure the office is neat and clean working closely with the Exam Office Assistant
  • Undertake other tasks or assignments within the area of competence as directed by the

Qualifications

  • Diploma in Public Relations or related disciplines
  • A minimum of one- year experience in customer care position
  • Charisma and enthusiasm
  • Empathy and adaptability
  • Excellent communication and presentation skills
  • Active listening skills
  • Self-control, patience and flexibility

How to Apply

Soft copy applications:

Interested persons should send their detailed application cover letter and Curriculum Vitae (CV) ONLY. The Curriculum Vitae should include their day and evening telephone numbers, e- mail address and names and addresses of three referees.

Kindly submit a filled KISEB Job Application Template soft copy (saved in MS Excel) together with the application. KISEB Job Application Template can be downloaded from www.kiseb.or.ke.

The application should reach the Acting Secretary/CEO on or before Friday 5th February 2021.

The    application    should    be    sent    to    the    following    email    address:

[email protected]

Please note that:

KISEB is an equal opportunity employer. Persons with Disabilities, Women and Candidates from marginalized regions are encouraged to apply. Canvassing will lead to automatic disqualification. Only shortlisted and successful candidates will be contacted. Shortlisted candidates shall be required to produce originals and certified copies of their National Identity Card, Academic and Professional Certificates and transcripts during interviews.

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