Customer Relations Assistant Jobs at KFS – Grade FU3- Ref: KFS/HR/CRA/08/2017- 1 Post

Job Summary
Reporting to the Customer Relations Officer, the Customer Relations Assistant will be
responsible for ensuring customer complaints, enquiries, compliments are well handled to
exceed their expectations and provide and improve image of the company by giving
immediate and timely information to the public.

Customer Relations Assistant Job Responsibilities

  • Make announcements to all ferry users;
  • Disseminate safety information to passengers and motorists boarding and disembarking the ferries;
  • Attend to customers’ complaints and address issues where possible;
  • Prepare customers interaction records, that is enquiries, complaints, comments, action taken; and
  • Assist in implementation of recommendations arising from the customer satisfaction surveys.

Qualifications for the Customer Relations Assistant Job

  • Possession of Diploma in Communications/ Public Relations/ Journalism or its equivalent from a recognized institution;
  • Three (3) years relevant working experience;
  • Demonstrable computer skills;
  • Demonstrable ability to write and analyze complex reports; and
  • Demonstrable numeric, interpersonal and communication skills.

How to Apply

Applications, accompanied by a detailed CV containing academic qualifications, professional qualifications, work experience, current and expected remuneration, e-mail addresses, day telephone contacts as well as copies of relevant certificates, testimonials, national identification card, are invited from persons qualified for the positions described above. The
applicants should also provide names, telephone numbers and contact addresses of at leastthree professional referees who are knowledgeable about their competence and area of
specialization. The applicants should request their professional referees to submit their references directly to the undersigned.Applications and professional referees’ confidential reports on the applicant’s suitability for the position should be sent to the undersigned to be received on or before 8th September, 2017;
The Managing Director,
Kenya Ferry Services Limited,
Headquarters Office,
Gaza Road, Off Mwinyi Babu Road – Peleleza
P.O. Box 96242 – 80110,
The reference number and title of the position applied for MUST be clearly indicated on the

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