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Jubilee Insurance Bancassurance Operations Officer Job

Bancassurance Operations Officer Job, Current Administration Jobs 2022,

Position: Bancassurance Operations Officer

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA-in Kenya and Uganda, and an A+ in Tanzania. For more information, visit

We currently have an exciting career opportunity for Bancassurance Limited. The position holder will report to the Bancassurance Manager Operations Officer within Jubilee Health Insurance will be based at Head Office in Nairobi.

Role Purpose

The job holder the role holder will be responsible for Bancassurance Operational efficiency to ensure achievement of set Service level agreements (SLAs), Turn Around Times (TATs) with departments, sections and bancassurance intermediaries.

Main Responsibilities

  • Ensure seamless execution of day-to-day bancassurance operation in onboarding of new business and renewals
  • Ensure all reports relating to Bancassurance department are done accurately and timely
  • Ensure all policy documents are dispatched to clients and confirmation received.
  • Organize and manage the training calendar for bancassurance Sales officers
  • Champion the delivery of consistent, seamless, and trusted customer service to ensure customer retention and loyalty.
  • Maintain a consistent record of pipeline for banks and BSO’s
  • Ensure all onboarding and marketing materials are timely done as per the agreed requirements.
  • Ensure TATS on Cards and Quotes, Claims, Renewal invites, and issuance of terms and reimbursements are observed, and timely report prepared and shared
  • Ensuring efficient resolution to service-related issues brought to your attention and escalate to the Assistant Manager-Bancassurance
  • Ensure compliance to Jubilee Insurance and the Bank’s policies, procedures, and regulatory requirements.
  • Ensure seamless onboarding of partners and all compliance documents are provided as required
  • Liaise with banks and BPU to ensure all bancassurance business is booked as per instructions and any outstanding issues are handled within TATs
  • Ensuring Schemes in the bancassurance portfolio have complied and all documents filled, and relevant checks are done as per the underwriting and compliance policy.
  • Ensure customer enquiries are resolved promptly as per laid down policies and procedures.
  • Keep a record of client’s admissions, declines and other reports and keep partners updates
  • Keep updated records of bancassurance internal and external meetings with partners
  • Any other duties and roles as may be assigned from time to time by the Assistant Manager

Key Competencies

  • Excellent communication, analytical and presentation skills.
  • Excellent interpersonal, and negotiation skills with the ability to network and generate new business
  • Excellent data skills, Report writing and Presentational skills
  • Excellent Sales and Client relationship skills.
  • Relationship Management skills
  • Demonstrate sound knowledge of Bank products and an understanding of banking business and operations.
  • Have high integrity levels; maintains utmost confidentiality of information in their possession.
  • Excellent underwriting and product development knowledge
  • Great Attention to details


  • University Degree from an institution recognized by the Commission for Higher Education
  • AIIK Diploma / BCOM (Insurance), BSC (Actuarial Science)/ CII Diploma or any insurance related qualification is an added advantage.
  • Knowledge of health insurance will be an added advantage

Relevant Experience

At least 3 years’ experience in the underwriting, analysis, or sales of health insurance products preferably within an insurance intermediary or Insurance Company.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 12th December 2022

Only shortlisted candidates will be contacted.

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Posted in Administration Jobs