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ICT Specialist Job UNOPS 2020

Information Communication Technology (ICT) Specialist

Job categories: Communications, IT

Vacancy code: VA/2020/B5001/20638

Level: ICS-10

Department/office: NYSC, Peace and Security Cluster

Duty station: Nairobi, Kenya

Contract type: International ICA

Contract level: IICA-2

Duration: Ongoing contract (Open-ended, subject to organizational requirements, availability of funds and satisfactory performance)

Application period: 02-Nov-2020 to 16-Nov-2020

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

 Background Information – PSC

Peace and Security Cluster

The UNOPS Peace and Security Cluster (PSC) is a principal service provider in the field of mine action with the United Nations Mine Action Service (UNMAS), UNDP, UNICEF, Governments of mine-affected countries and other mine action partners. It is led by the Director, who has overall authority and accountability for the performance PSC on behalf of its clients. The Director is responsible for administering and providing oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations.


United Nations Mine Action Service (UNMAS) is a division of the Office of Rule of Law and Security Institutions (OROLSI) in the Department of Peacekeeping Operations (DPKO). UNMAS is mandated by the United Nations General Assembly (RES/68/72) to ensure an effective, proactive and coordinated response to the problem posed by a wide range of explosive hazards. Legislative mandates also recognize UNMAS technical expertise in responding to threats posed by unsecured and unsafe conventional weapons and ammunition stockpiles. As an office within DPKO, UNMAS supports peacekeeping and special political missions in accordance with Security Council mandates.

UNMAS as a component of the United Nations Support Office in Somalia (UNSOS) provides explosive hazard management capacities, including mitigation, to AMISOM as part of a logistical support package. Non-lethal tactical advice and analysis is delivered by UNMAS technical advisors located in each AMISOM Sector Headquarters and at AMISOM Force Headquarters, who support AMISOM planning and operations. UNMAS support includes both enabling (“operate in spite of IEDs”) and response (“defeat the device”). As a component of the UN Mission in Somalia (UNSOM) UNMAS also supports the Federal Government of Somalia, including the Somali Police Force, Somali Explosive Management Authority and National Security Advisor.

Functional Responsibilities

Under the overall guidance of the Head of Programme Management Office (PMO), the Information and Communications Technology (ICT) Specialist is responsible for the information technology and communications related services and functions to support UNMAS Somalia in managing its operations. The ICT Speciaist promotes a collaborative, client-oriented approach consistent with UNOPS rules and regulations. ICT Specialist works in close collaboration with the Programme, Operations and project teams in the Programme Main and Regional Offices and the UNSOS FTS department. The functional responsibilities include:

  • Ensure full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
  • Management of all ICT systems, networks, hardware and software remain operational ensuring reliable ICT services in support of the programme. This includes but is not limited to: Local Area Network (LAN) and, Virtual Local Area Network (VLAN), Video Telephone Conferencing, Data Encryption, Server Management, internet through VSAT and national internet providers and VHF networks.
  • Ensure data and information security at all times through; the implementation of the Programme information security strategies, plans and procedures, provision of recommendations for improving current Information security systems, provision of information security training and monitoring/ maintaining; backup systems, remote storage, network security, LAN and VLAN security, data encryption, data integrity maintenance and data access control.
  • Conduct regular reviews with mission ICT section on all ICT systems, networks, hardware and software provided and ensure the Programmer’s operational needs are being met in the most up to date, efficient, effective and secure manner.
  • Provide recommendations, priorities, costs and requirements specifications for required updates or corrective actions and assist with procurement.
  • Liaise with mission ICT and provide advice and management on the installation of upgrades and implementation of new technology implementation plans, advice on change management implications, supervision of the implementation and review of effectiveness of changes.
  • Provide a Help Desk service for fast resolution of all ICT customer issues.
  • Work closely with UNSOS and other UN Agencies ICT Focal Points to ensure integration of the programme and UNOPS systems into relevant systems;
  • Maintain register of all ICT hardware, software and systems to ensure full asset management and timely replacement/upgrades as required.
  • Coordinate regular maintenance and serviceability checks to ensure all ICT equipment and systems remain functional.
  • Responsible for ongoing training of programme personnel on ICT related topics to ensure personnel have adequate ICT knowledge to perform their primary functions.
  • Any other duties as required.


Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.**(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)**

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

*CANDIDATES WITH NO UN OR UNOPS EXPERIENCE ARE ENCOURAGED TO APPLY *Qualified female candidates are strongly encouraged to apply

  • Advanced University Degree (Master’s Degree or equivalent) with a minimum of 5 years of relevant experience, OR
  • First level University degree (Bachelor’s Degree or equivalent) with a minimum of 7 years of relevant experience is required.


  • Relevant experience is defined as an experience in an Information Sciences, Information Management, Information Technology, Communication Management, Computer Science, Computer Engineering, Business Analysis or related field;
  • Within relevant experience minimum of two years of experience in Microsoft active directory, network security and Windows Server 2003/2008/2012 is required;
  • Computer literacy is required.


  • Fluency in English (spoken, reading and written) is required.

Contract type, level and duration

Contract type: International Individual Contractor Agreement

Contract level: IICA2 (ICS10)

Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link:

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.

Qualified female candidates are strongly encouraged to apply.

  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

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