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ICRC Design Centre Studio Lead Job

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation with the exclusively humanitarian mission to protect the lives and dignity of victims of war and internal violence and to provide them with assistance. It also endeavours to prevent suffering by promoting and strengthening International Humanitarian Law and universal humanitarian principles. The ICRC’s Regional Delegation in Nairobi coordinates the institution’s humanitarian activities in Kenya, Tanzania and Djibouti.


As the Nairobi Design Centre lead, you are specialized in human-centered design and will be responsible for planning, running, and developing our activities at the NAI Design Centre (NAIDC). You will lead a multidisciplinary team to ensure successful delivery of NAI DC Service Catalogue and actively contribute to the overall goal of enabling building technology solutions that are user-centric and based on human-centered design. This is a Kenya National Position.


  • Leading the NAIDC team (2 design facilitators, 1 prototype), by taking an active role in developing staff to remain relevant in the industry with training and mentorship, employee engagement, and performance management;
  • Being accountable for the NAIDC resources and scheduling successful implementation of projects;
  • Ensuring that NAIDC services and deliverables meet high standards, effectively monitor, control and report on and the realization of benefits tracked accordingly to Tech Transformation;
  • Planning & being in charge of workshops to gather business partners’ requirements, using different techniques to break down barriers, communicate better and generate new ideas;
  • Leading user research with methodologies including user tests, in-depth interviews, focus groups, ethnographic field studies and surveys;
  • Ensuring successful brainstorming and work sessions with cross-disciplinary teams to move from research findings into product/service visions and design-driven strategies;
  • Assisting teams in adjusting the design process and selecting the best approach to fit project constraints;
  • Ensuring a strong alignment between multiple parties, including PMO, Experience Design team, Tech and Data Board and represent NAI DC Centre in various internal and external capacities;
  • Working closely with the Experience Design Manager to implement organisational-wide UX results and strategic objectives;
  • Collaborating with the Head of ICT Region in facilitating access to the “reality of the field” in two directions – by opening the network for user feedback, and in support of potential “grassroots” projects that come up.


  • University degree (Bachelor’s or higher) in interaction design, human factors, computer interaction, behavioural psychology, human/computer interactions, branding and marketing or a similar degree or experience that may substitute for a degree;
  • 7-12 years of professional experience in design, entrepreneurship, social innovation or equivalent, with 4 years in people management;
  • Computer proficiency, knowledge of FIGMA, ASANA, Slack and other online collaboration tools;
  • Experience in facilitating workshops, conducting user research and prototyping and testing design interventions on a large and small scale;
  • Experience in growing design teams, leading a design discipline UX strategy, execution and tools, understand and articulate the technical feasibility of solutions;
  • Experience in managing creative teams, leading a design discipline UX strategy, execution and tools, understand and articulate the technical feasibility of solutions;
  • Proven experience in stakeholder management and project management (PRINCE2, Agile, PMP), including managing corporate stakeholders, understanding their needs and developing proposals and strategies accordingly to support their clients (external or internal) in delivering user-centric products and services;
  • Ability to work with analytics and data;
  • Certificate of good conduct.

How To Apply

The interested candidates should fill up a form by clicking the link below on or before 03rd September 2021 at 4:30 pm then submit their CV, motivation letter, including references details, supporting documents (Certificates, Diplomas, Degree etc) and current and expected remuneration to ICRC Nairobi Delegation, HR Department via the email address provided below:
– Application Link
– E-mail: [email protected]

The reference Design Centre Studio Lead must be stated in the application to be valid. If you do not fill out the required information as per the link provided or clearly state the position for which you are applying and attach the required certificates & other supporting documents, your application may not be considered. Only shortlisted candidates will be contacted. Applicants must have the permanent right to work in Kenya.

ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, he/she must report to ICRC HR Department through the recruitment contact.

By joining our organization, you will have an opportunity to practice your profession in stimulating, complex and sometimes challenging environments, where your work can really make a difference. You will work with colleagues from various fields of expertise in a cross-cutting manner to help victims of conflict and other situations of violence. You will be dealing with humanitarian situations that require experience, resourcefulness and innovation in order to achieve the best possible impact, often with limited resources.

You will work for the oldest major international humanitarian organization in the world, adding to your sense of achievement in alleviating the suffering of people and communities and giving you the chance to promote humanitarian values in these turbulent times. You will benefit from a competitive employment package, including different possibilities for career and personal development. You will take part in an onboarding course and follow continuous training, in order to build your career within the ICRC and beyond.

ICRC is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

In processing your personal data for recruitment purposes, we follow the information notice as explained HERE.

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