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HR Shared Services Job. Safaricom

Senior Manager – HR Shared Services Jobs, HR Jobs, Safaricom Jobs

We are pleased to announce the following Senior Manager – HR Shared Services at Safaricom.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Head of HR Shared Services – Tribe Lead, the position holder will be responsible for operationalizing an inspiring employee experience by driving simplification, automation and digitization of the employee life cycle. In so doing, the role holder is the Product Owner of the Internal-CARE ( I-CARE) squad.


The Product Owner maximizes value by delivering the product vision and defining the epics and user stories to work on, owning, defining and prioritizing the product backlog of the Squad and accepting deliverables at the end of each sprint

  • Defines the product vision and coordinates with the Tribe Lead and other Product Owners;
  • Focuses the team on delivering business value in regular increments;
  • Responsible for defining and tracking Objective Key Results (OKRs) and KPIs as part of the quarterly business reviews (QBR) process;
  • Using data, develops and defines user stories / items and acceptance criteria from the feature and capability roadmap;
  • Contributes to the squad with relevant product knowledge in the development of tasks;

The product owner drives the Simplification(S), Automation(A) and Digitization(D) of HR processes so as to deliver an inspiring employee journey (Joiner, Mover, Leaver)

  • Resourcing plan (S+A)
  • Recruitment ( A)
  • Selection (A)
  • Perfect day one (A+D)
  • Onboarding/induction(S+A+D)
  • EVP ( D)
  • Performance management( A)
  • Learning & Development (A)
  • Talent Management ( A)
  • Reward ( A+D)
  • Internal moves (A)
  • Employee relations ( S+A+D)
  • Employee assistance programme (S+A)
  • Fleet & travel (A+D)
  • Customer service ( S+A+D)
  • Physical work environment (D)
  • Voluntary exit ( S+A)
  • Involuntary exit (S+A)
  • Pension (S

Participate in design by giving input, build and test, implement and roll-out, and optimize a HR Shared Services centre


  • Bachelor Degree in Business, Technical or Human Resources Field
  • Professional qualifications will be an added advantage
  • Demonstrable experience in operating a Shared Service Centre.
  • Minimum of 5 year- experience in Human Resource management

How to Apply

Apply here for the Senior Manager – HR Shared Services Jobs

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