Head of Operations & Maintenance Job, Other Professions,

Telkom Head of Operations & Maintenance Jobs in Kenya

Role Purpose

  • The job holder will be responsible for designing policies, overseeing customer service and implementing technology strategies.
  • She/he will be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business and be committed to productivity and compliance.

Key Duties and Responsibilities

  • Develop and Maintain annual operating and capital budgets (Opex and Capex) for operations and maintenance department.
  • Procure vendors cost effectively in collaboration with procurement department.
  • Drive timely maintenance of the company’s network to ensure availability of network to the company customers
  • Provide high quality service based on the SLA agreements and performance standards
  • Respond timeously to network disruptions that cause a loss of coverage to determine potential causes of network outages and make the necessary repairs.
  • Operationalize the strategic operation and maintenance of the company’s telecommunications networks to maximize coverage and service delivery to all customers.
  • Monitor performance of the company’s telecommunications network through the company’s NOC office to determine any network outages and to take immediate remedial action.
  • Manage the operation and maintenance inventory to ensure company property is accurately recorded.
  • Manage the operations of regional technical teams in outlying areas and ensure that service levels in these areas are maintained at acceptable levels.
  • Prevent network degradation through the scheduling of routine network maintenance.
  • Manage the monitoring of submarine networks that form part of the East Africa Submarine System and report all problems to the relevant authorities to initiate repairs.
  • Analyze repeat network outages and make recommendations additions, removals or modifications to the network to ensure the reduction of future network outages.
  • Validate all tender documents including RFIs and RFQs related to network operation and maintenance.
  • Manage the operations and maintenance team outputs and the performance of individual team members.
  • Ensure effective communication to all employees with regards to operations and maintenance of the network environment.

Academic Background and Professional Knowledge

  • Master’s degree in Business or IT
  • Bachelor’s degree in Engineering, Business Management or Telecommunications.
  • Must have Professional registration with Engineering Council
  • Minimum of 8-10 years of experience in the telecommunication/technology industry and 5 years in management of operations and maintenance
  • Experience in business process analysis and redesign.
  • Experience in network operation and maintenance process.

Here are the skills we are looking for

  • Business principles and techniques of administration, organization and management.
  • In-depth understanding of the business issues that affect the telecommunications industry.
  • Thorough grounding in telecommunications network operation and maintenance (mobile and landline) methods and procedures, as well as computer software systems associated with such networks.
  • Thorough understanding of regulatory requirements that relate to the telecommunications environment in general and a telecommunications network operations and maintenance in particular.
  • Extensive knowledge of equipment and software characteristics of various telecommunications networks and their integration capabilities

How to Apply

 Apply Here

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