Front Office Executive Job, Latest Administration Jobs,
Title: Front Office Executive – Salon & Spa,
Gross Salary: 20k plus commissions,
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticiansof their arrival.
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Order and maintain supplies for salon, spa and barber shop
- Respond to client’s enquiries through the social media platforms
- Engage with customers actively seeking feedback about their service experience.
- Ensure bookings by clients are assigned to the hair and beauty stylist fairly and do not overlap with staff schedule.