Lingala Language Speaking Call Center Agents Job, Current Customer Service Jobs Kenya 2022,
Lingala Language Speaking Call Center Agents.
Our client, an international organization who is a leading provider of language
interpretation services is seeking to recruit Lingala language speaking call center agents.
Duties and Responsibilities
- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Investigate and resolve issues that are reported on client platform such as requests for account support.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Identify inefficiencies in workflows and suggest
- Recognize trends and patterns and escalate issues outside the company policy to the global team.
- Between 21-35
- Must be living in Kenya
- Must speak fluent English and Lingala languages.
- College education
- Must be currently unemployed or working as a casual
- Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- High affinity and cultural awareness of political/social situation regarding the relevant market/region.
- Must have KRA pin, bank account, NSSF & NHIF
How to Apply
- To apply send your CV to: [email protected] latest by 31st January 2022.
- Indicate English and Lingala languages on the email subject for easier retrieval and placement.
- NB: Flexi Personnel does not charge candidates for job placement
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