Lingala Language Speaking Call Center Agents Job, Current Customer Service Jobs Kenya 2022, 

Lingala Language Speaking Call Center Agents.

Location: Nairobi

Our client, an international organization who is a leading provider of language

interpretation services is seeking to recruit Lingala language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Identify inefficiencies in workflows and suggest
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

Qualifications

  • Between 21-35
  • Must be living in Kenya
  •  Must speak fluent English and Lingala languages.
  • College education
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
  • Must have KRA pin, bank account, NSSF & NHIF

How to Apply

  • To apply send your CV to:  [email protected] latest by 31st January 2022.
  • Indicate English and Lingala languages on the email subject for easier retrieval and placement.
  • NB: Flexi Personnel does not charge candidates for job placement
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