Jobs In Kenya

Fixed Technical Support Engineer Jobs Kenya

We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs,

we are looking for a person who meets the criteria indicated below

Detailed Description

Reporting to the Manager – Fixed Customer Solutions: Technical Support, the position holder will provide support and maintenance of all passive and active components of FTTX network.

Roles and Responsibilities

  • To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification.
  • Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises.
  • Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance.
  • To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure.
  • To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor.
  • Analysing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber.
  • Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests.
  • Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process.
  • Providing spares and materials forecast for maintenance works and overseeing Spare’s usage and availability in correct specification, Quantity and storage.
  • Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labelling.
  • To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration.
  • Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package.
  • Managing spend associated with Maintenance projects by developing Opex savings initiatives.
  • To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing permits and right of ways.
  • Liaising with Safaricom Security teams in apprehending vandalisms.
  • Safaricom Security teams in apprehending vandalisms.
  • Ensure availability of devices and services on the GPON access network.
  • Participate in projects as assigned
  • Core IP transport and access network support and optimization
  • Perform BNG, OLT node and service integration and acceptance
  • Network topology documentation and improvement
  • Inventory management of devices, tools and IP parameters (addresses and Vlans)
  • Process documentation and improvement.
  • Track QOS affecting parameters e.g., utilization and latencies on the core transport and access networks.
  • 24/7 support for core IP transport and enterprise networks


Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs Offers in Kenya