Relationship Managers NGOs Job, Current Administration Vacancies in Kenya,

Job Purpose:

The purpose of the role is to build and sustain/ manage a rapport with non-governmental

organizations (NGOs), as well as Civil societies and other non-profit making groups. It is organized on community,

the key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

Key Responsibilities:

  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Stability of the liabilities side of the balance sheet of the bank through institutional deposit mobilization with a focus on Non-Governmental Organizations (NGOs).
  • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus NGOs.
  • New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
  • Keeping abreast of developments in the NGO environment both locally and internationally.
  • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
  • Maintain a pipeline of prospective clients targeted for purposes of onboarding.
  • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
  • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
  • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
  • Manage existing relationships to deepen the relationship for Business Banking solutions.
  • Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Works as part of a team for the purpose of winning together.
  • Any other official duty as may be assigned by the management


  • Bachelor’s degree in Commerce/Business related field.
  • Strong presentation skill set.
  • Good analytical skills.
  • Highly effective communication and collaboration skills.
  • High level of cooperation with others and is responsive to the bank’s and team’s needs.
  • AMC/CFT training/knowledge.
  • Have a minimum of 5 years working in the Banking Industry

Key Competencies and Attributes

  • A clear understanding of the nongovernmental organization (NGOs) environment.
  • Demonstrated networks within the focus group. (NGOs)
  • Demonstrate the capability to build and maintains strong relationships.
  • Good negotiation skills.
  • Good listening skills.
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Upholds high standard of Professionalism, integrity and respect for others

How to Apply

ALL applicants MUST apply online to the email; [email protected]; closing date is 16th April 2022Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

“We are an equal opportunity employer”

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