Digital Resource Support Analyst Job, IT Jobs 2021, Current Banking Jobs,


  • Ensure each role in IT and Operations Department has a job description and accompanying key performance indicators
  • Develop, document and track the accuracy and completeness of a catalogue consisting of all IT and Operations JDs and KPIs
  • Ensure each job descriptions and key performance indicators are aligned to the department and the organizational strategic objectives
  • Develop and implement mechanisms to track IT and Operations employee performance against their set JDs and KPIs
  • Report on the status of IT and Operations JDs and KPIs
  • Conduct surveys to measure employee morale and engagement; track the implementation of recommendations from the surveys with the assigned owners
  • Assist Departmental Leads in developing justifications for additional resources within the department
  • Liaise with the HR Department to initiate the employee acquisition process and track to closure
  • Develop and implement strategies to increase employee engagements within the department
  • Ensure the employee appraisal calendar for IT and Operations is implemented and strictly adhered to


  • Relationship building skills
  • Teamwork –Work closely with their colleagues to find solutions to business problems.
  • Customer focus – put customer requirements in the forefront when tracking performance
  • Concentration –Work on tasks for long periods of time.
  • Creativity – Find solutions to problems and think outside the box to fix issues.
  • Strong experience with data analysis
  • Attention to detail
  • Superior written and verbal communication skills, with a keen eye for detail
  • Proven track record to work to strict deadlines
  • Self-management and strong organisation skills
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Key Critical Competencies

  • A University degree in a relevant field
  • Minimum 3 years of industry experience as an effective resource support lead
  • Very good knowledge and presentation skills using MS Excel, MS PowerPoint and other relevant software (for the purpose of analysing data and producing reports to IT Leadership
  • Experience in internal customer engagement activities
  • Ability to write comprehensive reports and communicate effectively with all levels of IT and Operations staff.

How to Apply

Apply for the job here

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