Value Chain Manager Job,  Latest Finance Jobs Kenya,

JOB PURPOSE

  • To lead synergies between Corporate, Commercial and Consumer Banking in driving and delivering optimal value chain opportunities for overall growth of Ecobank Kenya’s revenue position.

KEY RESPONSIBILITIES

BUSINESS PERFOMANCE

  • Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio for value chain target market.
  • Prepare and deliver on approved value chain budgets for the country value chain initiatives.
  • Analyse value chain sales and retention processes, identify, and monitor new business opportunities through the analysis of MIS, industry, and local knowledge.
  • Working together with the Head of Brand & Marketing, Develop and Implement a Country Marketing Strategy that will drive value chain fulfilment.
  • Ensure processes are nimble and are reviewed from time to time for efficacy from a distribution and delivery perspectives.
  • Bid and proposal submission for various value propositions / solutions, in conjunction with the Business Units & Products teams.
  • Team lead account planning process for commercial and corporate banking – With the aim of mapping the wallet size of the customer and the eco system.

CUSTOMER SERVICE

  • Support the resolution process for escalated customer queries/complaints.
  • Establish relationships with key value chain clients and business influencers in the country
  • Establish and sustain a customer-centric value chain focused business culture, leveraging on people and technology
  • Ensure high customer satisfaction as measured and monitored through Customer Evaluation on Bank Service Survey, Focus Groups and Product Service Performance Information.
  • Co- ordination of sale activities from all business units – to ensure the onboarding of client into the bank is smooth and pleasant.

STAKEHOLDER MANAGEMENT

  • Work closely with Corporate/Commercial/Consumer Bank Relationship Managers for identifying value chain opportunities
  • Support all value chain opportunities with joint visits, and drive for execution closure.
  • Train and empower staff to develop sustainable client relationships and prospect within the community for increased value chain business.

PROCESS, CONTROLS & OPERATIONAL PERFORMANCE

  • Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC, and anti-money laundering measures plus any other Group controls.
  • Promote high Ethical and Integrity Standards, and establish a culture within the Bank that establishes and demonstrates to all personnel the importance of Risk Awareness and Controls

STRATEGIC INITIATIVES

  • To provide feedback to the Management team on competitiveness of the Ecobank Products against the Competition in Kenya
  • Work with product partners and RMs to customize solutions to meet client needs, thus ensuring all business opportunities are onboarded
  • Work with business partners to ensure sustainability of business relationships by driving service provision to the “whole client” as opposed to a product based approach.
  • Identify new business opportunities/ target market, development of new products together with the product teams, PP developments and implementation of the products.

The role implies :

  • Strategic understanding of the business
  • Results focused and leadership driven;
  • Frequent travelling and interaction with clients, Senior and Executive staff.

The role consist :

  • To run the sales effort and represent the sales capabilities of Ecobank
  • To highlight areas of opportunity with existing customers for cross selling
  • To ensure performance standards on delivery
  • To monitor delivery performance and make improvements
  • To understand customer needs and to deliver high customer satisfaction
  • To build customer loyalty across the network

The role key measurable (not exclusive):

  • Retain and grow customer revenues through value chain initiatives
  • Improve customer level service quality

JOB PROFILE

Background/experience

  • At least 7 years sales and managing experience, preferably in Business, Finance or Strategy;
  • Ability to interact and negotiate with the client organizations at the decision-making level;
  • Customer focused & results orientated;
  • Excellent verbal and written communication skills
  • Ability to pull together various resources to sell and deliver customer solutions;

Skills, Capabilities & Personal attributes

  • Strong interpersonal, influencing and communication skills
  • Strong stakeholder management skills
  • Strong credit skills
  • Strong understanding of the Banks business across all business lines.

How to Apply

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