Digital Channels Manager Job, Current IT Jobs In Kenya,

The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The Group operates through a network of Kenyan branches and has regional presence in Uganda, Tanzania, Zambia, Rwanda, South Sudan, Zimbabwe, and the DRC. The company has a total complement of 1000 highly trained and professional staff spread across the region and seeks to fill the role of Digital Channels Manager in the digital Division.

Duties & Responsibilities

The principal job tasks shall be: –

Oversee Digital Revenue Channels

  • Manage and improve a range of digital media channel
  • Embed digital approaches to sales across the various product segments
  • Streamline order generation and fulfilment process on various digital channels
  • Define and monitor KPI’s for prioritised digital channels.
  • Liaise with frontline business units to drive digital revenue

Coordinate Development and Marketing of Digital Solutions

  • Act as Customer ambassador across digital platforms and channels
  • Liaise with developer teams and stakeholders to develop required functionality
  • Lead the discovery process to identify and prioritise user needs
  • Discovery on additional digital channel products

Customer Engagement with Digital Products and Channels

  • Organize customers into logical digital communities
  • Obtain feedback and ideas from customers
  • Recommend new digital solutions based on analysis of data
  • Build customer awareness and adoption of digital solutions
  • Manage customer experience on digital platforms
  • Monitor and enhance the company’s ranking on relevant digital platforms
  • Work closely with marketing to drive social media and online engagement

Qualifications

The successful candidate will have the following attributes:

  • Holders of an Upper 2nd class honours degree in Computer Science, e-commerce, or closely related discipline from a recognized institution.
  • 3+ years‘ experience in a busy e-commerce organization or digital marketplace
  • End-to-end awareness of digital marketplace processes and operations
  • Ability to identify and communicate customer needs to developer team
  • Hands on experience with digital marketing and social media platforms
  • Excellent communication and problem-solving skills

How to Apply

For prescreening purposes, please fill the form below as well before proceeding with the application.

https://forms.office.com/r/uWbAQVEMUw

The successful candidate will join a dedicated and dynamic team of experts who derive satisfaction from “Improving Peoples Lives through Providing Water and Energy Solutions for Africa”. Interested persons should apply by Sunday 6th November 2022.

N.B: Looking For A New Job? Find Your Next Job With Us. Click Here To Register Your CV. It’s Free.