Digital Channels Manager Job, Current IT Jobs In Kenya,

The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The Group operates through a network of Kenyan branches and has regional presence in Uganda, Tanzania, Zambia, Rwanda, South Sudan, Zimbabwe, and the DRC. The company has a total complement of 1000 highly trained and professional staff spread across the region and seeks to fill the role of Digital Channels Manager in the digital Division.

Duties & Responsibilities

The principal job tasks shall be: –

Oversee Digital Revenue Channels

  • Manage and improve a range of digital media channel
  • Embed digital approaches to sales across the various product segments
  • Streamline order generation and fulfilment process on various digital channels
  • Define and monitor KPI’s for prioritised digital channels.
  • Liaise with frontline business units to drive digital revenue

Coordinate Development and Marketing of Digital Solutions

  • Act as Customer ambassador across digital platforms and channels
  • Liaise with developer teams and stakeholders to develop required functionality
  • Lead the discovery process to identify and prioritise user needs
  • Discovery on additional digital channel products

Customer Engagement with Digital Products and Channels

  • Organize customers into logical digital communities
  • Obtain feedback and ideas from customers
  • Recommend new digital solutions based on analysis of data
  • Build customer awareness and adoption of digital solutions
  • Manage customer experience on digital platforms
  • Monitor and enhance the company’s ranking on relevant digital platforms
  • Work closely with marketing to drive social media and online engagement


The successful candidate will have the following attributes:

  • Holders of an Upper 2nd class honours degree in Computer Science, e-commerce, or closely related discipline from a recognized institution.
  • 3+ years‘ experience in a busy e-commerce organization or digital marketplace
  • End-to-end awareness of digital marketplace processes and operations
  • Ability to identify and communicate customer needs to developer team
  • Hands on experience with digital marketing and social media platforms
  • Excellent communication and problem-solving skills

How to Apply

For prescreening purposes, please fill the form below as well before proceeding with the application.

The successful candidate will join a dedicated and dynamic team of experts who derive satisfaction from “Improving Peoples Lives through Providing Water and Energy Solutions for Africa”. Interested persons should apply by Sunday 6th November 2022.

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