Customer Service Officer Job, Current Customer Service Jobs,

Reports to:   Customer Service Manager

Duties and Responsibilities

  • Handle all enquiries through the phone, email, online chats, letters and physical visits by members and potential members.
  • Register new members, process all the required documentation and input the information into the Sacco System
  • Direct all queries to the relevant staff, follow up and give feedback to members
  • Maintain a clean and updated database of members records
  • Ensure timely, accurate and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
  • Maintain a log of members complaints, follow up to ensure timely resolution of the complaints and provide feedback to the members

Qualifications

  • Bachelor’s degree in Public Relations or Marketing from a recognized University
  • Minimum of 2 years professional experience in a similar position
  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
  • Good computer, presentation and organization skills
  • Ability to multi-task, prioritize and manage time effectively
  • Integrity and professionalism

How to Apply

Apply for the job here

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