Customer Service Job In Nairobi (20K)

Our client is a well established organization that deals in Mobile Asset Tracking and fleet management and is looking to fill the above position

Responsibilities

• Responding of customer enquiries.
• Researching required information using available resources.
• Handling and resolving customer complaints.
• Providing customers with product and service information.
• Processing orders, forms and applications.
• Generation and creation of Management Reports for clients.
• Identifying and escalating priority issues.
• Routing calls to appropriate departments.
• Following up on customer calls where necessary.
• Completing call logs.

Qualifications                                 

• 1 year previous experience in Customer care will be preferred
• Diploma/Degree in a business related field.

How to apply

Send CV to  [email protected]

Only shortlisted candidates will be contacted.