Customer Service Executive Job (35-40K) Corporate Staffing

Jobs In Kenya
Jobs In Kenya
Customer Service Executive Job (35-40K) Corporate Staffing

Customer Service Executive Job, Latest Customer Service Jobs In Kenya,

Title: Customer Service Executive-Furniture Company,

Gross Salary: 35-40k,

Location: Nairobi,

Our client is a leading furniture company based in UK. They seek to hire an efficient customer service executive who will handle customer enquiries virtually while working remotely from Kenya. S/he will be interacting with customers and providing information in response to the client’s products and services.

Responsibilities

  • Respond to enquiries from customers virtually via email, social media and solving any complaints.
  • Providing a focused and friendly service to all customers and prospects when providing quotations and assisting with queries, taking messages where appropriate.
  • Processing incoming and outgoing mail.
  • Maintaining secure, efficient and accurate records.
  • Responding to Trust pilot and other review site comments
  • Promoting and processing new furniture sales where appropriate.
  • Helping customers with furniture selection, or deal with after sales care and providing suggestions and ideas for improving processes and customer satisfaction
  • Maintain productivity in line with targets set by customer service team Leader and Head of customer service
  • Adhere to guidelines and targets for appeasements and refunds
  • Communicate in a friendly and professional manner with customers and internal departments
  • Adhere to company policies and processes
  • Prepare reports as required by management
  • Carry out other duties as and when required by management

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2020-10-19T17:38:55+03:00