Baus Optical Company Limited is a key player in the optics industry in Kenya.

To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

Responsibilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Answers incoming customer calls regarding product problems, service questions and general client concerns.
  • Follow up on Customer service to clients through phone calls (minimum 100 calls per day).
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and winning back frustrated clients.
  • Ensuring customers receive quick service.
  • Preparing monthly customer service reports.
  • Ensuring accuracy of information provided to customers at all times.
  • Information gathering on customer preferences and need for new products.
  • Handling customer requests in a professional, timely and efficient manner.

Qualifications

  • Diploma in customer care/marketing/administration/public relations (Higher
  • Diploma is an added advantage)
  • Minimum 3 years working experience as Customer Care Executive.
  • Computer proficiency.
  • Organizational skills to effectively prioritize work schedules.
  • Good communication skills.
  • Ability to work under pressure.

Gross Salary Ksh. 25,000/=

How to Apply

Interested candidates who meet the above criteria should apply via email to:

Email: [email protected]

The HR Manager,
P.O. Box 54948-00200,
Nairobi

Deadline: 28th January, 2018.

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