Technical Projects & Installations Coordinator Job, Engineering Jobs 2021,
Title: Technical Projects and Installations Coordinator – Mombasa,
Reports to: Operations Manager,
Gross Salary: 60-75K,
Our client is a leading battery and renewable energy distributor in East Africa with branches in Kenya, Uganda, Tanzania and Zambia as well as a network of over 2000 distributors in the East African region. They seek to hire a Technical Projects and installations coordinator to carry out installations and servicing of SWH, PBU, Pumps, PV systems.
- Plan, coordinate, and supervise installation activities in the department
- Carryout installation and testing of SWH, PBU, PV systems, pumps, and any other items as assigned.
- Carryout site audits, ensure all installations are audited, prepare and submit a weekly report
- Assist the sales team and other technicians in carrying out site surveys, designing systems, and offering technical advice where and when needed
- Diagnose equipment and systems malfunctions both at the site and in the workshop, write a report on corrective action required, prepare and send quotation to the client.
- Process warranty claims and ensures items replacement is done in time and as per the company policy
- Monitor parts/installation consumables usage to determine if current stock levels are adequate for maintaining repairs/installations schedule and submits monthly requirements in time to procurement for action.
- Attend to service calls out and ensure clients are billed for all call-outs as per the company policy.
- Handle installation complaints and ensure their speedy resolution
- Communication to clients on alarms logged through the remote monitoring system and ensure that the faults are resolved
- Manage day to day interactions with clients either directly or indirectly, receiving both internal and external calls, responding to mail
- Assist walk-in clients in the department.
- Assist in opening of jobs, Invoicing, and or requisition of items from stores
- Any other duty assigned
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