Title: Service Advisor – Automotive Service Centre,
Gross Salary: Competitive,
Our client is an automotive service centre start up. They seek to hire an experienced Service Advisor who will be responsible for play a key role in achieving labour revenue targets and will be expected to upsell. Customer satisfaction is a crucial part of this role, the company prides itself on its customer satisfaction results.
Establish rapport with and provide outstanding care to the customer
Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products
Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency
Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
o deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner