Service Advisor Job, Current Engineering Jobs,

Title: Service Advisor – Automotive Service Centre,

Industry: Automotive,

Location: Nairobi,

Gross Salary: Competitive,

Our client is an automotive service centre start up. They seek to hire an experienced Service Advisor who will be responsible for play a key role in achieving labour revenue targets and will be expected to upsell. Customer satisfaction is a crucial part of this role, the company prides itself on its customer satisfaction results.

Key Responsibilities

  • Establish rapport with and provide outstanding care to the customer
  • Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labor and products
  • Book in customer vehicles for servicing, with the objective of maximizing labor utilization and efficiency
  • Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
  • Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
  • Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
  • o deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service
  • To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
  • To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop
  • Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles
  • Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

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