CSS Sales & Debt Collection Officer Job

Sales & Debt Collection Officer Job, Current Banking Kenyan Jobs.

Company: Telepost Sacco,

Job Title: Sales & Debt Collection Officer,

Section: Credit Department,

Positions:  3,

Telepost Sacco is a deposit Taking Sacco based in Nairobi. They seek to recruit a Sales & debt collection officers who will  monitor, collect and manage delinquent portfolio and return the accounts to performing status, reduce slippage into NPL (non-performing loans) and/or recover entire outstanding accounts as well as fulfil any other duty assigned by the Supervisor.

Key Responsibilities

• Assisting in Loan portfolio monitoring.
• Demand, and enforce repayment of the assigned portfolio as per set targets.
• Keep track of assigned accounts to identify outstanding payments.
• Conduct detailed negotiations with members to obtain reasonable payment plans
• Manage Member relationships where turn around strategies have been activated.
• Proactively manage relationships with key stakeholders including Debt collection firms.
• Investigate and resolve discrepancies in payments or accounts
• Maintain proper Debt Recovery documentation. 
• Ensure timely issue of default notices to customers that form the debt recovery process.
• Coordinate daily execution of debt follow up by phone calls, emails and visits.
• Sell products and services to achieve the desired growth in deposits and revenue.
• Identify business opportunities by seeking quality prospects and converting them to members.
• Assisting in handling customer complaints
• Any other duties assigned by the supervisor from time to time.

Qualifications

• A Diploma in Co-operative Management/ banking/ finance or Credit Management 
• At least 2 years’ experience in debt collection field.
• Customer handling skills
• Excellent verbal and written communication skills
• Excellent time management and personal organisation. 
• self-motivated team player who enjoys negotiating with customers for win- win situations.

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