Sales & Debt Collection Officer Job, Current Banking Kenyan Jobs.

Company: Telepost Sacco,

Job Title: Sales & Debt Collection Officer,

Section: Credit Department,

Positions:  3,

Telepost Sacco is a deposit Taking Sacco based in Nairobi. They seek to recruit a Sales & debt collection officers who will  monitor, collect and manage delinquent portfolio and return the accounts to performing status, reduce slippage into NPL (non-performing loans) and/or recover entire outstanding accounts as well as fulfil any other duty assigned by the Supervisor.

Key Responsibilities

  • Assisting in Loan portfolio monitoring.
  • Demand, and enforce repayment of the assigned portfolio as per set targets.
  • Keep track of assigned accounts to identify outstanding payments.
  • Conduct detailed negotiations with members to obtain reasonable payment plans
  • Manage Member relationships where turn around strategies have been activated.
  • Proactively manage relationships with key stakeholders including Debt collection firms.
  • Investigate and resolve discrepancies in payments or accounts
  • Maintain proper Debt Recovery documentation. 
  • Ensure timely issue of default notices to customers that form the debt recovery process.
  • Coordinate daily execution of debt follow up by phone calls, emails and visits.
  • Sell products and services to achieve the desired growth in deposits and revenue.
  • Identify business opportunities by seeking quality prospects and converting them to members.
  • Assisting in handling customer complaints
  • Any other duties assigned by the supervisor from time to time.


  • A Diploma in Co-operative Management/ banking/ finance or Credit Management 
  • At least 2 years’ experience in debt collection field.
  • Customer handling skills
  • Excellent verbal and written communication skills
  • Excellent time management and personal organisation. 
  • self-motivated team player who enjoys negotiating with customers for win- win situations.

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