Restaurant Manager & Business Partner Job, Hotel Jobs In Kenya 2022, 

Title: Restaurant Manager & Business Partner,

Industry: Hospitality,

Location: Nairobi,

Salary: Competitive, 

Our client is in the Hospitality industry based in Nairobi. They seek to hire an organized, results-oriented Restaurant Manager & Business Partner who will be responsible for maintaining the restaurant’s revenue, profitability, and quality goals, ensuring efficient restaurant operations, as well as maintaining. high production, productivity, quality, and customer-service standards. 

Key Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations 
  • Oversees the receiving of goods process – signs off on goods
  • Hold daily briefings with the support of the Lead Server, Lead Line Cook/Kitchen Supervisor – communicates branch sales targets and share sales figures 
  • Identify individual and group learning needs and carry out 121 or group training sessions with team members 
  • Liaison between branch Stock Clerk and Lead Line Cook/Kitchen Supervisor and Bartender to ensure the restaurant is adequately stocked
  • Conduct daily restaurant opening and closing checklists
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints and pass on any escalations to the Restaurant Ops and Snr Business Partner 
  • Be a fellow First Aider and Fire Marshall 
  • Organize and supervise shifts (create rotas)
  • Appraise staff performance and provide on the job feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations 
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads) 
  • Work with the Lead Server, Kitchen Supervisor or Lead Line Cooks to train new and current employees on proper customer service practices 
  • Implement policies and protocols that will maintain future restaurant operations
  • Check stock quality and quantity – return anything below standard
  • Work closely with Restaurant Operations Manager & Senior Business Partner to meet revenue objectives
  • Oversee the cashier and ensure all end of day reports tally up
  • Oversee the bar service and standards 
  • Ensure daily checklists are complete the satisfaction 
  • Communicate with staff regarding changes, messages from Founders to outline expectations, individual and branch performance 
  • Engage with City Council, media, potential suppliers, customers in a professional manner 
  • Ensuring that we comply with Health & Safety, City Council, and Fire regulations – flagging any expiry dates to Restaurant Operations and Senior Business Partner in a timely manner. 

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