CSS Restaurant Manager & Business Partner Job

Restaurant Manager & Business Partner Job, Hotel Jobs In Kenya 2022, 

Title: Restaurant Manager & Business Partner,

Industry: Hospitality,

Location: Nairobi,

Salary: Competitive, 

Our client is in the Hospitality industry based in Nairobi. They seek to hire an organized, results-oriented Restaurant Manager & Business Partner who will be responsible for maintaining the restaurant’s revenue, profitability, and quality goals, ensuring efficient restaurant operations, as well as maintaining. high production, productivity, quality, and customer-service standards. 

Key Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations 
• Oversees the receiving of goods process – signs off on goods
• Hold daily briefings with the support of the Lead Server, Lead Line Cook/Kitchen Supervisor – communicates branch sales targets and share sales figures 
• Identify individual and group learning needs and carry out 121 or group training sessions with team members 
• Liaison between branch Stock Clerk and Lead Line Cook/Kitchen Supervisor and Bartender to ensure the restaurant is adequately stocked
• Conduct daily restaurant opening and closing checklists
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints and pass on any escalations to the Restaurant Ops and Snr Business Partner 
• Be a fellow First Aider and Fire Marshall 
• Organize and supervise shifts (create rotas)
• Appraise staff performance and provide on the job feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations 
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads) 
• Work with the Lead Server, Kitchen Supervisor or Lead Line Cooks to train new and current employees on proper customer service practices 
• Implement policies and protocols that will maintain future restaurant operations
• Check stock quality and quantity – return anything below standard
• Work closely with Restaurant Operations Manager & Senior Business Partner to meet revenue objectives
• Oversee the cashier and ensure all end of day reports tally up
• Oversee the bar service and standards 
• Ensure daily checklists are complete the satisfaction 
• Communicate with staff regarding changes, messages from Founders to outline expectations, individual and branch performance 
• Engage with City Council, media, potential suppliers, customers in a professional manner 
• Ensuring that we comply with Health & Safety, City Council, and Fire regulations – flagging any expiry dates to Restaurant Operations and Senior Business Partner in a timely manner. 

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