Receptionist – Serviced Apartments Job, Current Hotel Jobs Kenya, Latest Administration Kenyan Jobs,
Title: Receptionist – Serviced Apartments,
Location: Nairobi, Thika Rd,
Height Twisters Apartments are fully furnished apartments looking to hire an efficient Receptionist tasked with registering guests, managing reservations and providing information about rooms, rates and amenities.
- Assist in bookings and reservations
- Perform all check-in and check-out tasks
- Register guests by collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our apartments, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Operate the switchboard
- Attend to all routes of room bookings, such as online, phone, and in person.
- Maintain orderliness and cleanliness at the front area
- Assist guests’ in storing valuables in secure deposit box
- Liaise with other departments of the Apartments
- Handle customers’ payments through M-Pesa, credit cards and other modes of payment which may be communicated from time to time.
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