Receptionist Job, Current Administration Kenyan Jobs,

Title: Receptionist – Serviced Apartments

Industry: Hospitality

Location: Mombasa – Nyali

Salary: 25k Gross

Our client is one of the leading Serviced Apartments in Mombasa – Nyali. They seek to hire an efficient Receptionist tasked with registering guests, managing reservations, and providing information about rooms, rates, and amenities. 

Key Responsibilities

  • Assist in bookings and reservations
  • Perform all check-in and check-out tasks
  • Register guests by collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our apartments, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Operate the switchboard
  • Attend to all routes of room bookings, such as online, phone, and in person.
  • Maintain orderliness and cleanliness at the front area
  • Assist guests’ in storing valuables in secure deposit box
  • Liaise with other departments of the Apartments
  • Handle customers’ payments through M-Pesa, credit cards and other modes of payment which may be communicated from time to time.

Click here to apply

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