Inside Sales Representative Job, Latest Sales & Marketing Jobs Kenya,

Title: Inside Sales Representative,

Industry: IT,

Location: Nairobi,

Gross Salary:  Kshs 50,000 – Kshs 60,000,

Our client is a start-up founded by technology enthusiasts with more than 30 years’ experience in the data center industry across the world. They have recently received their series B funding and are looking at expanding their team. They seek to hire an Inside Sales Representative who sells the company’s solutions to small and midmarket new accounts and/or expands existing accounts.

Key Responsibilities

  • Builds and maintains relationships with key partners in assigned accounts/prospects
  • Facilitates customer relationships to ensure timely resolution of customer issues
  • Coordinates sales approach with the extended sales team (Sales Engineers, Solutions Architect, Customer Care, Commercial Solutions, Sales Operations, etc.) and external partners (Reseller, Strategic Alliances, etc.)
  • Uses network of peer representatives in strategic alliance and reseller partners to map and penetrate accounts
  • Researches and documents detailed understanding of customer business and organizational landscape on select accounts as needed
  • Develops account plans focused on maintaining/growing accounts on occasion
  • Identifies customer’s business needs, challenges, and technical requirements and matches to company solutions in partnership with SEs/SAs
  • Delivers pitch on company product set and solutions in partnership with SE/SAs and Sells full suite of company offerings to include entire footprint
  • Uses external partners to drive solution development in new areas/prospects
  • In terms of contract renewal , Addressing high churn risk customers using internal resources and external partners proactively
  • Facilitates customer contract renewals and negotiations to protect revenue
  • Uses internal resources to understand customers’ contractual obligations around notice periods, renewal terms, company exposure
  • Ensure proper information maintenance in ZohoCRM
  • Maintain up to date and accurate information on all customer and sales activity in ZohoCRM.
  • Monitors and maintains status of opportunities in ZohoCRM, following the principles of forecasting
  • Identifies at risk accounts, expiring contracts and forecast churn
  • Prioritizes list of accounts/prospects for short and long term pursuit to achieve assigned sales objectives and provide accurate forecasts
  • Coordinates with Opportunity Development Team on a strategy for lead & sales opportunity qualification
  • Pursues the highest propensity prospects, fills the funnel with opportunities; cold calling prospects and building industry contacts
  • Facilitates the commercial offer and contract negotiations in partnership with Sales Management, using internal resources as needed to acquire the best commercial terms possible
  • Partners with sales leadership, commercial solutions, and P&L to recommend deal structure

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