Credit Officer Job Moko Home

Jobs In Kenya
Jobs In Kenya

Company; Moko Home + Living

Position; Credit Officer

Location; Mombasa Rd, Nairobi

Moko Home + Living is a growing company bursting with innovation, creativity and passion.  Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play.  But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank.  Join us in building the products, the brand and the network to put quality living within everyone’s reach.  Here’s what our 200-person strong team has accomplished in the few years since our founding:

Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fueling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company

Job Description
We’re looking to add an analytical Credit Control Officer to our Customer Engagement team who will be responsible for overseeing the collection of customer accounts while maintaining a good customer experience and loyalty. You’ll be an excellent communicator with strong negotiating skills, able to stand your ground but still maintain friendly interactions with our customers. The credit function plays a vital role in the B2B department to ensure that Moko maintains steady and healthy cash-flows and you’ll take pride in keeping everyone’s accounts in order – making sure you stay on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.

  • Ensure timely and effective resolution to customers’ credit terms and reconciliation issues and maintain long-term relationships with them
  • Resolve all issues raised internally and externally around outstanding invoices
  • Provide account information to internal departments i.e. Finance & Admin, Operations & Logistics and Customer Engagement regularly and as requested
  • Keep customers updated on their account balances by issuing monthly statements

Debt Collection and recovery

  • Conduct regular follow-ups on overdue payments via telephone, emails, and visits
  • Manage the timely and effective collection of all debts and ensure customers’ payment are consistently  on-time
  • Manage receipting, allocation, and reconciliation of customers’ accounts as payments are received
  • Generate weekly Aging Receivables Reports and flag problematic cases to the management for intervention
  • When necessary, advise the management on when debts are liable to the intervention of third-party collection agencies

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.


  •  A preference for 3 years’ experience in a credit control and debt collection role
  • You have a good understanding of the end to end Accounts Receivables and Credit Control processes
  • You have strong interpersonal skills and the ability to build relationships with internal and external stakeholders
  • You are highly organised with outstanding time management skills and the ability to prioritize a demanding workload
  • You have strong analytical skills with the ability to analyse data and make data-backed decisions
  • You are tenacious, able to hold your ground and do not shy away from difficult conversations
  • You have working experience of Excel and Accounting packages and you are proficient at QuickBooks

How to Apply

Please visit our website and apply through our online form, Apply Here – All Positions