Credit Officer II Job MFS

Jobs In Kenya
Jobs In Kenya
Credit Officer II Job MFS

Credit Officer Jobs, Credit Contol Jobs 2020, MFS Jobs,

Job Title:              Credit Officer II,

Job Grade:          Grade 6,

Department:      Retail Services,

Section / Unit:   Mobiloan,

Reporting Relationships ,

Reports to:         Area Lead / Sector Manager,

Direct reports:   N/A,

Job Purpose

  • Generate revenue through consistent delivery of customer, disbursement, and collection targets.
  • Cross-sell MyMobi Micro Services within Mobiloan e.g. Savings, Insurance, etc.
  • Deliver first rate customer service by building strong customer relationships.
  • Conduct proper due diligence and KYC to ensure we have sufficient information to advise customers on suitable products and services.
  • Drive repayment behaviour by lending only what the business can afford, consistent follow-up, maintaining accurate records, negotiating repayment schedules and setting discretionary limits.

Key Responsibilities

  • Analyse your zone and develop referral networks in order to locate prospects for MFS products.
  • Scout markets for activation within the assigned zones.
  • Establish, develop, and maintain positive relationship with MFS Customers, Partners, Area Leaders and relevant local authorities.
  • Present, promote and sell MFS products using solid arguments to existing and prospective customers.
  • Obtain information from loan applicants and answer questions about loan process.
  • Analyse and verify applicant’s financial status, personal and business information to determine feasibility of granting loans.
  • Ensure efficient and prompt recovery of loans disbursed and interest accrued.
  • Negotiate payment arrangements with customers who have delinquent loans.
  • Maintain clear customer records, recording times and dates that contact has been made and noting information that customers have received about MFS products.
  • Supply the business with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Handle customer complaints and take appropriate action to resolve them.
  • Any other duties that may be assigned from time to time.

Job Competencies (Knowledge, Experience and Attributes/Skills)

Academic Qualifications and Experience

  • A good level of general education – Diploma or Degree
  • Education background in Business Administration or Sales & Marketing
  • Computer literacy
  • Experience in a related field working with customers at the bottom of the pyramid will be an added advantage
  • Tangible experience in Microfinance

Competencies and Attributes/Skills

  • Self-starter with a bias for action and achieving results
  • Passionate about closing sales in the Financial Services Sector
  • Effective listening, verbal, and written communication skills.
  • Excellent relationship management skills
  • Excellent analytical, communication, negotiation, and presentation skills
  • Able to analyse customer financial status and advise on suitable products and limits.
  • Detail-oriented professional who takes accurate and informative notes for customer records and follow proper company procedures.
  • Team player who works productively with a wide range of people.
  • Demonstrated integrity and ethical standards.

How To Apply

Send your applications to

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