Search For Jobs Offers in Kenya
Are you in the field of customer service? Do you want to see your career progress to the next evel? Apply for the following opportunities to get a chance.
Supervising and coordinating the work of the subordinate team aimed at providing continuous service to existing and potentially new clients
Analyzing the effectiveness of current processes and tools used, proposing changes aimed at increasing the effectiveness of the surveyed area related to customer service
Customer service by phone (incoming and outgoing calls), e-mail and chats;
1-year experience in telephone customer service gained in the banking sector or consumer loans
Attitude to achieve the set goals (individual and group).
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Proven customer support experience.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Diploma in customer care/marketing/administration/public relations (Higher Diploma is an added advantage)
Minimum 3 years working experience as Customer Care Executive.
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