Small Business Enterprises Senior Relationship Officer Job, Current Kenyan Customer Servive Job Vacancies,


The Incumbent will report to the Head of Retail Banking and will be responsible for:

  • Developing suitable customer value propositions, product bundles and solutions applicable to the SBE in liaison with the branches, HOD Retail Banking and the Product Development team
  • Delivery of exceptional performance through the SBE
  • Proactive leading and directing the relationship teams accountable for the portfolio of SBE
  • while taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the
  • Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and
  • Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer
  • Reviewing performance of assigned Relationship Officers and/or Branch Managers against SBE budgets for all assigned KPI
  • Continually monitoring and following up with respective SBE Relationship Officers and/or Branch Managers to ensure that the set SBE targets are being achieved, and gaps adequately
  • Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business
  • Monitoring and following up with SBE Relationship/Officers and/or Branch Managers to ensure balanced growth of the SBE
  • Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among
  • Monitoring performance against set
  • Conducting customer engagement initiatives like financial literacy, coaching and

Qualifications and Experience

  • Bachelor’s degree in a business
  • Professional qualifications such as CPA or Credit
  • Thorough knowledge of MSME banking products and
  • 5-7 years banking
  • Excellent communication skills
  • Confident and self-motivated

How To Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs (with the position title on the subject line) to: [email protected]

Closing date for application is on or before 25th August 2021.

Only shortlisted candidates will be contacted.

For more information please visit:

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