Our client is an established call center based in Kenya. They are seeking to hire a vibrant Call-center Assistant who will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.
Location: Nairobi Gross Salary: 15K
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Must have a Diploma/Certificate in any field
A minimum of 6 months working experience
Experience working at a Call Center will be an added experience
Working experience on outbound debt collection/sales environment.
Must possess Strong communication skills and must be target driven
MUST be Computer literate
Excellent phone etiquette skills
Understanding/working knowledge of Collection System is advantageous