Sales Manager Job, Sales & Marketing Jobs 2021,

Company: Builders Warehouse

Position: Sales Manager-Trade

Location: Kenya-Nairobi


  • Implement strategy, policies & procedures;
  • Achieve agreed financial budgets, targets, indicators & productivity measures for the store through proactive management;
  • Monitor & ensure execution of action plans to address all variances against budget & maximise profitability;
  • Implement & maintain all required operational & other standards (merchandising, ticketing, housekeeping, stock availability, service levels, care for stock, stock profiles, pricing, promotional planning & execution, staff dress codes, safety, customer service levels), as well as all company policies & procedure;
  • Conduct regular floor walks & PDRs with your team members to identify success & action required for improvement of operational standards & implement action arising out of these;
  • Oversee all internal dispatch audit requirements and value logistics audit requirements are met;
  • Oversee all outsourced transport logistics from Value;
  • Ensure that areas contained in appropriate checklists are correctly managed and the required standards adhered to;
  • Relationships & engagement (internal and external);
  • Staff Management.
  • Ensure customer satisfaction;
  • Acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required
  • Maintain housekeeping standards (i.e. clean and orderly checkout area)
  • Be aware of all promotions, promotional items and financial services products that are active in the store
  • Be familiar of the requirements of the CPA in order to advise customers
  • Direct customers to the correct departments or call the correct consultants to assist customers, as needed in a polite, friendly and professional manner
  • Ensure the Information Desk is well presented, clean and welcoming to customers
  • Keep up to date on emergency procedures and make the required announcements, if instructed to do so by management, should an emergency situation arise
  • Assist in banking, till points, and refunds as and when required
  • Assist at the Money Centre;
  • Man the money centre in the absence of the Money Centre Agent to ensure availability for customer engagement
  • Keep up to date with all Financial Services products and VAS products in order to respond to customer queries or requests for information
  • Process various payment types for various product offerings (eg. tickets, lotto, coupons etc.) for customers in a professional and efficient manner
  • Manage float at the Money Centre counter according to all policies and procedures
  • Conduct customer interviews for opening of new accounts for Real People and RCS cards
  • Liaise with Real People and RCS with regards approval of loans for new and existing customers
  • Complete / capture the relevant product application information correctly onto the system
  • Record, follow up, resolve and/or escalate customer (internal & external) queries pertaining to Financial Services products
  • Keep filing and record keeping up to date
  • Provide feedback on customer queries to Regional Financial Services Manager as and when required
  • Carry out ad hoc administration and other duties as required by the Front End manager
  • Report any system queries or accessibility problems to the Front End Manager timeously
  • Assist at Front End;
  • Assist the Front End Manager with scheduling, attendance, clocking and taking of day offs, tea and lunches
  • Assist the Front End Manager with ensuring that refunds and customer repairs are correctly processed, adhering to the limits of authority and that all policies and procedures are followed
  • Ensure that all Cashiers have enough change and that change ordered by Cashier is the same delivered back to frontline
  • Assist with cashing up of cashiers in banking office as and when required
  • Escalate any faults/problems with equipment to Front End Manager and/or UCS immediately by logging calls and the Admin Manager to be informed of such call logs
  • Ensure adequate supplies of stationery (till rolls, standalone device rolls, plastic bags) daily
  • Authorise all refunds (for items out of stock and returns) processed on the yard/ building materials till on POS.
  • Follow the correct company procedures for refunds
  • Assist at the Information Counter;
  • Assist customers with price queries
  • Resolve queries on incorrect pricing/shelf edge ticketing
  • Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so that they can be overridden on the system
  • Assist walk in customers with queries regarding on-line deliveries and collections.
  • Assist with Dispatch
  • Assist with the control of deliveries by ensuring that correct documentation has been handed to the driver and that the customer is notified of the delivery date and time
  • Follow company policy and process for out of stocks and ensure that out of stock articles are processed as per the processes for both in store and online orders
  • Reconcile the documentation correctly to the system reports daily and complete and file documentation daily including the filing of outstanding collections and partial collections
  • Follow up on outstanding or non-scheduled deliveries daily
  • Ensure that partial collections are correctly recorded as per the policy and follow up weekly
  • Drive fulfilment targets for both Collections and Deliveries in order to ensure optimum customer service


  • Bachelor Degree in Sales and Marketing or related field
  • 5 years related experience at middle management level in a retail environment;
  • Retail Management qualification would be an advantage;
  • Building/Construction knowledge essential;
  • Ability to translate bill of quantities and house plans  
  • Computer literate in MS Word, Excel and Outlook;
  • SAP + BI experience advantageous;
  • Clear credit & criminal record essential

How To Apply:

Application closing date: 03rd March 2021
Contact person for further information about this vacancy/forwarding of application:
Name: Irene Kodosi
e-mail: [email protected]

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