Sales Consultant Job, Sales & Marketing Jobs February 2021
Company: Builders Warehouse
Position: Sales Consultant-Pool
Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
Check that stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always confirm with dispatch.-“Never over promise ,and under deliver”
Ensure you know and action the appropriate procedures for specials and out of stocks.
Adhere to the standards of the selling skills course.
Ensure that your department is always manned.
Carry out after sales follow up.
Always push for add-on sales to increase basket.
Handle all customers according to the standards in the Interact with Customers course.
Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as required
Meet housekeeping requirements
Answer telephone in appropriate manner and assist customers
Timeous feedback to customers according to sunset rules.
Be Accountable For Stock;
Always be in and around your allocated shelves to prevent theft and breakages.
Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
Give feedback to the HOD or Replenishment HOD.
Conduct stock counts accurately as required on a regular basis.
Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
Remove damaged or incomplete items from the floor, report them to the HOD and take them to the appropriate place for damages, where they can be recorded and correctly processed.
Confirm with HOD or Replenishment HOD for STO’s from a different site.
Ensure article code match description before processing.
Merchandise stock and maintain standards;
Merchandise stock according to the required operational standards and as per the standards in the “Through the eyes of the customer” manual.
Maintain operational standards (ticketing, stock availability, service levels, pricing, promotional planning and execution, stock counts, staff dress code, safety, customer service levels) in the department as required.
Ensure aisles are always clear of stock and merchandised by the end of the day.
Ensure that the retail floor is faced up at end of each day – this ensures departments are neat and tidy for next day’s trade
Ensure compliance to safety requirements
Comply to CPA legislation.
MUST BE KENYA CITIZEN
University degree or Diploma in agriculture or related field
Minimum 2-3 years’ experience in retail and trade sales environment ( hardware environment is an added advantage)
Excellent sales, communication, negotiation and influencing skills combined with high customer and service orientation with proven track record of selling a wide range of products.
Competent IT skills: Microsoft Outlook / Excel / Word / PowerPoint / Social media platforms.
Ability to build and develop relationships at every level with excellent cross-cultural competency.
Team player who is comfortable working on own initiative.
Confident, persuasive, with a ‘can do’ attitude
Strong financial background with ability to accurately assess key business metrics and key performance indicators
Driving sales efficiency through the vigorous use of sales management tools
Clear credit & criminal record essential
Application closing date: 10th March 2021 Contact person for further information about this vacancy/forwarding of application: Name: Irene Kodosi e-mail: [email protected]