Dispatch Supervisor, Current Logistics Jobs In Kenya 2022,

Location: Ngong Road

Salary 50k-55k full time

Industry: building materials 


Dispatch Management

  • To provide a professional dispatch service to customers, encompassing both speed and accuracy
  • Ensure Stock is supplied to customers within specified parameters
  • Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers
  • Correct stock and volume issued
  • Compliance to stock dispatch administration requirements
  • Receive delivery requests and confirm delivery requirements
  • Complete delivery documentation accurately and in full
  • Relationship management in order to increase basket size
  • Schedule deliveries to ensure optimal efficiency of drivers and vehicles
  • Track and monitor driver progress and compliance relating to scheduling, policies
  • and service standards
  • Receive and reconcile delivery documentation, address discrepancies and maintain accurate records
  • Manage customer returns according to agreed standards
  • Transfer data from the order sheet and invoices to the dispatch sheet
  • Ensures that correct truck assigned to correct route is loaded.
  • Supervises the loading team ensuring that loading is done in a correct and timely manner.
  • Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet
  • Ensure correct and timely loading and dispatch
  • Accuracy of transfer of data from order sheet and invoices to dispatch sheet
  • Adherence to truck dispatch schedule
  • Accuracy of loading based on the route order (route invoices)
  • Route dispatch time schedule adherence

Customer Service

  • Understand and manage processes that impact the customer
  • Customers are engaged in a professional and friendly manner that reflects the
  • company values and customer service standards
  • Zero tolerance of poor customer service
  • Demonstrate a service culture
  • All customer communication is conducted in line with the company standards and procedures

Stock Management

  • Understanding of store budgets
  • Accurate stock allocation and reconciliation
  • Stock loss is contained within defined standards
  • Customer returns and damaged goods are processed according to defined procedures and standards

System and Process Management

  • Accurate and timeous input and extraction of data according to standard operating
  • System modifications managed according to standard operating procedures.
  • System related problems are identified and reported according to standard operating
  • Participate in continuous system improvements

Reporting and People Management

  • Reports are completed as per the procedural requirements
  • Tracking documentation and administration is completed according to the required
  • procedures within given time parameters
  • Dispatch errors are maintained below the approved error percentage and are
  • recorded, investigated and reflected in reports
  • Drive a culture that emphasises quality, continuous improvement, key employee
  • retention and development, and high standard of performance
  • Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles
  • Non-performance is addressed and remedial action taken
  • Meetings to discuss, motivate and address deliverables, progress and challenges are
  • actioned according to company requirements
  • Uphold company values
  • Employees are trained and assessed in line with the skills matrix
  • Development plans are in place and training requirements are identified and
  • managed
  • Personal development plans are in place and effectively managed
  • Succession plans in place for business critical roles


  • Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course
  • 5 years similar experience
  • MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI
  • Customer service skills
  • Stock management skills
  • Teamwork and Integrity
  • Supervisory skills
  • Retail management
  • Basic financial management
  • Merchandising
  • Buying and supply chain management
  • Warehouse / Dispatch management
  • Planning and organizational skills
  • Accuracy of loading vs order
  • Speed of response and effecting changes to duty roster when there is need

How to Apply

If you meet the above qualifications, skills and experience send CV urgently to [email protected].com

Interviews will be conducted on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.

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