Reporting to the director, you will be responsible for the co-ordination of operations and performance in the specified region. The role holder will be responsible for ensuring his region meets set targets.
Be accountable for ensuring your branches hit their targets each month. Work with your team and use data to make logical decisions about how you will make the branches grow. You will then execute those plans meticulously.
Create and develop a positive team culture for your team (and their teams) while giving positive and critical feedback to help each team member grow within the organization.
Monitor customer satisfaction, making sure customers are excited enough about their experience to come back to our company every time they need a loan and to refer other potential customers.
Cultivate a collaborative working style capable of resolving conflicts and sticking to internal agreements. Communicate openly with your team and others about branch performance.
Submit correct daily reports of all the branches to the director.
2+ years’ experience managing a team
Experience managing branches is a plus
English and Kiswahili fluency required
Knowledge of credit policies and procedure
Possess excellent planning and organizational skills.
Should have good negotiation skills and debt collection.
Experience in a financial sector will be an added advantage.
Ability to work under pressure.
Decision making ability and a sense of responsibility.
Must have excellent public relation, communication and interpersonal skills.
Must be self-motivated and be ready to work with minimum supervision.
Sufficient knowledge on best practices in sales.
How to Apply
If you meet the above qualifications, kindly send your application to [email protected] clearly indicating “Branch Supervisor” on the subject line to reach us on or before 12th December 2019.